Customer Support Analyst jobs in United States
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CYGNVS · 1 day ago

Customer Support Analyst

positionSan Francisco Bay Area
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

CYGNVS is a purpose-built cyber crisis platform company that is scaling up and prioritizing employee growth. The Customer Support Analyst will address customer issues, guide product usage, and collaborate with various teams to enhance customer experience.

Cyber SecurityInformation TechnologyInternet
Hiring Manager
Jemima Jansy
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Responsibilities

Troubleshooting customer issues and doing RCA
Guiding & assisting the customer on product usage
Handling customer data import / export from production systems
Ensure that the customer data is properly updated in production systems
Processing confidential data and information according to guidelines
Helping develop product content for internal and external stakeholders
Generating reports from single or multiple systems

Qualification

Customer support experienceAnalytical problem-solvingCloud-based productsIssue tracking softwareScripting languagesSQL/NoSQL databasesCustomer relationship skillsInterpersonal skillsDocumentation skillsAttention to detailCommunication skills

Required

Bachelor's degree from an accredited university or college in computer science
5+ years of experience in product customer support
Excellent interpersonal and collaborative skills
An analytical mind and inclination for problem-solving
Ability to translate business requirements into non-technical, lay terms
Good documentation skills
Keen attention to detail
Strong written and verbal communication skills
Strong customer-relationship skills – responsiveness, sensitivity, diplomacy

Preferred

Experience working with cloud-based products, preferably on AWS
Experience using issue tracking software like HubSpot, GitLab, JIRA etc
Knowledge in any scripting / programming language – Python / Java / JavaScript / Perl to automate manual repetitive tasks
Knowledge in fetching data from SQL / No SQL databases

Benefits

Competitive salary and comprehensive benefits package.
Opportunities for continuous career growth and development.
Exposure to cutting-edge technologies and advanced cybersecurity practices.
A dynamic, enjoyable work environment that recognizes and celebrates exceptional work.
Straightforward and transparent policies.

Company

CYGNVS

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CYGNVS is an IT services company that provides a cyber crisis response platform designed to help organizations.
dateFounded in 2020
location
Los Altos, California, USA
people-size51-200 employees
web-link
https://www.cygnvs.com

Funding

Current Stage
Growth Stage
Total Funding
$55M
Key Investors
Andreessen Horowitz
2023-01-24Series A· $55M

Leadership Team

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Dwijal Davé
Head of Channel Partnerships and Alliances
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Steve Curtis
Chief Cyber Business Officer
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Recent News

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Company data provided by crunchbase