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Fellows Hawaii inc. · 4 days ago

Japanese-Speaking Luxury Brand Assistant Store Manager

Honolulu, Hawaii, United States

Full-time

Onsite

Mid, Senior Level

$50K/yr - $50K/yr

3+ years exp

Fellows Hawaii inc. is a luxury leather-goods brand renowned for its sophisticated design and high quality. They are seeking a Japanese-Speaking Luxury Brand Assistant Store Manager to support the Store Manager and ensure the smooth operation of the store, focusing on staff management, sales initiatives, inventory management, and customer service.

Staffing and Recruiting

Responsibilities

Maintain and manage daily operations smoothly to ensure high efficiency and service standards

Utilize KPIs (store visits, purchase rate, average transaction value) to contribute to store performance improvement

Leverage CRM (Customer Relationship Management) systems to drive enhanced customer experiences

Maintain store displays aligned with brand image and achieve effective Visual Merchandising (VMD)

Maintain accurate inventory control and optimal stock levels

Train, develop, and mentor store staff

Manage store staff shift schedules

Handle customer complaints

Qualification

Customer service experienceJapanese languageLeadership experienceMS Office proficiencyPOS CRM systemsAnalytical skillsCommunication skillsProblem-solving abilityTeam-oriented

Required

Experience in customer service/sales within luxury brand retail or luxury hospitality (3+ years in a leadership role preferred)

English required; Japanese at a customer service level

Proficiency in MS Office

Proficiency in POS CRM systems

Team-oriented with leadership potential

Strong communication skills

Analytical skills to assess store performance metrics and identify issues, plus problem-solving ability to develop and implement concrete solutions based on analysis