Veracity Software Pvt. Ltd. · 1 day ago
Business Systems Analyst – Enterprise Survey Platform (Qualtrics)
Torrance, CA
Full-time
Onsite
Senior Level
5+ years expVeracity Software Pvt. Ltd. is seeking a Business Systems Analyst for their Enterprise Survey Platform. The role involves supporting the delivery and operational readiness of the Qualtrics platform, acting as a liaison between business stakeholders and technical teams to ensure accurate and efficient delivery of survey programs and integrations.
Information Technology & Services
Responsibilities
Partner with business stakeholders to gather, analyze, and document requirements for surveys, dashboards, workflows, and integrations
Translate business needs into functional specifications, user stories, and acceptance criteria
Create and maintain documentation including process flows, data mappings, and requirement artifacts
Support vendor-led development and configuration to ensure alignment with business objectives
Write, review, and refine test cases for surveys, dashboards, reporting, and data flows
Execute system testing and coordinate User Acceptance Testing (UAT) with business users
Validate end-to-end workflows and data accuracy across platforms
Track, triage, and ensure resolution of defects and enhancement requests
Maintain and prioritize the backlog in collaboration with stakeholders
Balance enhancements, defects, and operational requests based on business value and urgency
Troubleshoot issues related to survey logic, distributions, dashboards, and integrations
Document issues, root causes, and resolutions for knowledge sharing
Act as primary liaison with vendor teams for requirements clarification and QA support
Ensure vendor alignment on scope, timelines, deliverables, and SLAs
Communicate progress, risks, and delivery timelines to internal stakeholders
Conduct requirement workshops with business users
Review and validate vendor survey and workflow designs
Manage UAT cycles and test execution
Monitor platform issues and support ticket queues
Validate dashboard/report accuracy and access controls
Track milestones and provide regular status updates
Train users on survey usage and reporting as needed
Qualification
Required
5+ years of experience as a Business Systems Analyst or similar role
Hands-on experience with Qualtrics or another enterprise survey / VoC platform
Strong understanding of survey logic, data flows, reporting, and dashboards
Experience working with vendors and cross-functional teams
Familiarity with Agile (Scrum/Kanban) and Waterfall delivery models
Strong documentation, requirement-writing, and analytical skills
Experience writing test cases and coordinating UAT
Excellent communication and stakeholder management abilities
Preferred
Experience supporting enterprise survey or Voice of Customer (VoC) programs
Exposure to data governance and privacy frameworks (GDPR, CCPA)
Familiarity with Qualtrics dashboards, reporting, and data feeds
Experience with Jira, Confluence, or similar tools
Understanding of analytics, customer data, or integration workflows
Company
Veracity Software Pvt. Ltd.
At Veracity, if you have an idea you want to validate, a product you need to build, or an existing product that needs optimization, our teams are trained to jump in wherever needed.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase