Opentrons Labworks Inc. · 2 days ago
Field Service Engineer II
Virginia, United States
Full-time
Hybrid
Entry, Mid Level
$85K/yr - $100K/yr
2+ years expOpentrons Labworks Inc. is a disruptive life science company leveraging its integrated lab platform to supercharge the pace of innovation in research and healthcare. The Field Service Engineer II is responsible for delivering exceptional service for the company's liquid-handling robotics portfolio, focusing on maintenance, repair, and performance optimization of instruments while ensuring customer satisfaction.
Artificial Intelligence (AI)BiotechnologyElectronicsHardwareRobotics
Responsibilities
Travel to customer sites to perform service on Opentrons robotic platforms, including installation, preventive maintenance, calibration, and repairs
Conduct on-site evaluations to diagnose and resolve mechanical, electrical, and software-related issues
Document all service activities and findings clearly and accurately in applicable systems
Perform basic to intermediate troubleshooting remotely when possible, escalating appropriately when needed
Independently schedule and manage installations, maintenance, repairs, and follow-up service activities
Maintain high service quality and professionalism while representing Opentrons in the field
Travel 60-75% or more to meet business needs
Qualification
Required
Bachelor's degree in Life Sciences, Biotechnology, Biomedical Engineering, Engineering, or a related major required
2-4 years of experience in a customer-facing technical role within the life sciences or laboratory automation industry
Solid understanding of debugging and interpreting code used in automated liquid handling; knowledge of Python preferred
Strong mechanical and hardware troubleshooting skills specific to automated liquid-handling instruments
Demonstrated customer-obsessed mindset with a solutions-oriented approach
Excellent verbal and written communication skills with the ability to communicate technical information clearly
Strong analytical, time management, and problem-solving skills
Proficiency in Google Suite or equivalent productivity software
Ability to work independently with minimal supervision while managing multiple field assignments
Travel 60-75% or more to meet business needs
Must reside in CT, MA, MD, NC, PA, VA, or Washington DC
Preferred
Prior experience with liquid-handling automation or Opentrons robots strongly preferred
Experience with GitHub and/or version control tools preferred
Experience with Salesforce or similar CRM tools preferred but not required
Benefits
Equity packages
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as vacation, sick time, and parental leave
Company
Opentrons Labworks Inc.
Opentrons Labworks, Inc., is a disruptive life science company leveraging its integrated lab platform to supercharge the pace of innovation in research and healthcare.
201-500 employees
H1B Sponsorship
Opentrons Labworks Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (3)
2022 (6)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$260.15MKey Investors
SoftBank Vision FundSOSVKhosla Ventures
2025-12-05Series Unknown· $20.12M
2021-09-23Series C· $200M
2020-10-26Convertible Note
Leadership Team
Jonathan Martinez
Senior Director of Sales
Recent News
alleywatch.com
2025-12-16
alleywatch.com
2025-12-16
alleywatch.com
2025-12-09
Company data provided by crunchbase