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MUSC Health · 1 day ago

Customer Service Resolution Specialist

Charleston

Full-time

Onsite

Entry Level

1+ years exp

The Medical University of South Carolina is a prominent healthcare institution, and they are seeking a Customer Service Resolution Specialist. This role serves as a liaison between departments and patient accounting staff to assist with billing issues, while maintaining positive interdepartmental relationships and resolving patient account issues efficiently.

Health CareHospitalMedical

Responsibilities

Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships

Serves as primary contact for various departments within MUSC

Works with all systems including but not limited to Epic, Data Ark, and Keane to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries

Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, etc

Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes

Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts

Qualification

EpicData ArkKeaneBilling issues resolutionInterdepartmental communicationCustomer service skills

Required

High School Degree or Equivalent

1 year of work experience

Company

MUSC Health

MUSC Health provides health-care services through its patient- and family-centered care, education, research, and various partnerships. It is a sub-organization of Medical University of South Carolina.

Founded in 1824

Charleston, South Carolina, USA

10001+ employees