Starbucks · 1 day ago
associate manager, Starbucks Reserve New York City
New York, NY
Full-time
Onsite
Mid Level
$60K/yr - $80K/yrStarbucks is a company that celebrates coffee and connection, and they are seeking an Associate Manager for their Reserve location at the Empire State Building. The role involves leading a team to enhance customer experience and manage store operations, while developing leadership skills in a hands-on training environment.
CoffeeFood and BeverageRestaurantsTea
Responsibilities
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
Provides leadership and supervision to partners for all aspects of each shift worked
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to established standards and to set a positive example for the store team
Role models a passion for service, operational excellence, coffee curiosity, and innovation while leading and inspiring partners to deliver the Roastery & Reserve Experience
Delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations with input and guidance from store manager. Provides coaching and direction to the store team to achieve operational goals
Acts as a coach to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively communicates development successes and opportunities to store manager(s)
Implements and communicates plans to store team in order to meet operational and organizational objectives
Constantly scans and assesses store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Communicates ideas to the operations manager(s) for broader areas of improvement
Provides input to the operations manager(s) regarding standards gaps and opportunities to achieve operational and team goals
Applies operational excellence tools (I.e. Operations Manager Approach and supporting tools) to identify and solve store and zone problems appropriately
Responds to immediate store and zone needs by utilizing appropriate resources
Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools
Engages in conversation with customers to understand their experience and adjust as needed in the moment, identifying trends to continuously improve through awareness, empathy and action
Works with operations manager(s) to help inform and develop strategic and operational plans for the store team, managing execution, and measuring results
Responsible for managing business operations in assigned operational zones
Provides input into store staffing levels and decisions to ensure appropriate staffing and scheduling, to maximize partner development, and to deliver the optimal experience for both partners and customers
Utilizes existing tools to identify and prioritize communications with the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations across all of the zones
Communicates clearly, concisely and accurately in order to ensure understanding
Communicates regularly with store leadership team (including peers, operations managers, senior operations manager and specialist team) about operational and partner observations, challenges, concerns, insights, and suggestions
Communicates and behaves in a way that promotes a unified store management team
Supports operations manager(s) in implementing company programs by working directly with shift team to execute action plans that meet operational and company objectives
Develops understanding of all operational tools, systems and processes to plan for and achieve operational excellence in the store
Communicates observations, actions, outcomes, and follow-up items to operations manager(s), specialist(s), senior operations manager and associate manager peers on a regular basis
Develops and maintains positive relationships with associate manager peers by understanding and addressing individual motivation, cultural nuances, needs and concerns
Ensures partners adhere to operational compliance requirements
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs to recognize partners
Develops effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected
Maintains regular and consistent attendance and punctuality
Qualification
Required
Progressively responsible customer service experience in retail, restaurant and/or hospitality environments
Experience directing the work of others
Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
Ability to read, understand, follow and enforce safety procedures
Ability to carry 35lb
21+ years of age
Education: High school/GED
Preferred
Ability to manage store operations, including multiple situations in a fast-paced environment, independently
Ability to manage resources to ensure that established service levels are achieved at all times during assigned shift
Effective interpersonal and communication skills
Organization, planning, and prioritization skills
Strong problem-solving skills
Ability to handle confidential and sensitive information
Strong supervisory, teambuilding, and leadership skills, with the ability to coach and mentor others
Additional languages beneficial
Benefits
Medical, dental, vision, basic and supplemental life insurance
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time (accrued at 1 hour for every 25 hours worked)
Eight paid holidays
Two personal days per year
Participation in a 401(k) retirement plan with employer match
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to other educational opportunities
Backup care
DACA reimbursement
Company
Starbucks
Starbucks is a restaurant chain that serves handcrafted ready-to-drink beverages, including coffee, tea, juices, and snack food items.
Founded in 1971
10001+ employees
H1B Sponsorship
Starbucks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (127)
2023 (130)
2022 (172)
2021 (146)
2020 (149)
Funding
Current Stage
Public CompanyTotal Funding
$2.65BKey Investors
Elliott Management Corp.Pershing Square Capital Management
2025-05-06Post Ipo Debt· $1.75B
2024-07-19Post Ipo Equity
2018-10-10Post Ipo Equity· $900M
Leadership Team
Brian R. Niccol
Chairman and Chief Executive Officer
Cathy R. Smith
CFO
Recent News
2026-01-04
2026-01-03
Company data provided by crunchbase