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Techtronic Industries - TTI · 1 day ago

TTI Customer Service Job Fair - Thursday, January 8th

Anderson, SC

Full-time

Onsite

Entry Level

$16/hr - $16/hr

1+ years exp

Techtronic Industries (TTI) is hosting a Job Fair to hire Customer Service Associates for their Customer Engagement Department. The role involves responding to consumer inquiries, verifying warranty coverage, and assisting with service-related issues.

Consumer GoodsE-CommerceIndustrialMachinery ManufacturingManufacturingReal Estate

Responsibilities

Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures

Verify and authorize warranty coverage for all callers

Provide helpful direction to callers dealing with warranty & non-warranty service

Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy

Provide callers with location to purchase parts & receive repair service

Work with internal customers on warranty claims, stock issues, lost or damaged freight

Enter orders, provide pricing and stock availability and status of order to all customers

Other duties as assigned

Qualification

Customer service experienceVerbal skillsMicrosoft WordMicrosoft ExcelWritten skillsPhone skillsStress managementCommunication skills

Required

High School Education or equivalent

Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience

Strong written and verbal skills

Ability to communicate well with callers using a clear understanding voice

Ability to professionally handle irate callers and high stress situations

Excellent phone skills

Ability to satisfy consumers and end users with minimal request for management intervention

Proficient with Microsoft Word and Excel

Weekend work required

Preferred

Access would be a plus

Benefits

Tuition assistance

401(k)

Medical/dental/vision coverage

Vacation

Holidays

Company

Techtronic Industries - TTI

Glassdoor3.3

Techtronic Industries Company Limited (“TTI”, or the “Company”), founded in 1985 by German entrepreneur Horst Julius Pudwill, is a world leader in cordless technology.

Founded in 1985

Kwai Tsing, New Territories, HKG

10001+ employees