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Festival Foods · 1 day ago

Guest Service Representative (Full Time)

De Pere, WI

Full-time

Onsite

New Grad, Entry Level

Festival Foods is a Wisconsin grocer committed to exceptional service and community support. They are seeking a Full-Time Guest Service Representative to provide excellent guest service, lead a team, and ensure a smooth operation at the guest service desk.

CommunitiesFood and Beverage

Responsibilities

Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day

Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations

Utilize Leadership Tools: include but not limited to ten tile evaluations, Coach's Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual

Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality

Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team

Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees

Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand

Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines

Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%

Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes

Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary

Utilize the GSR Shift Report to effectively communicate and document lateness or absences

Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently

Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

Other duties as assigned

Qualification

Customer ServiceLeadershipProblem-SolvingOrganizational SkillsTeamwork

Required

Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment

Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism

Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands

Teamwork & Training: A commitment to mentoring others and fostering a collaborative team environment

The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly

Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment

Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above

Ability to work varied hours/days, including nights, weekends, and holidays, as needed

Benefits

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement.