Atlassian · 1 day ago
Senior Engagement Manager
Austin, TX
Full-time
Hybrid
Senior Level
6+ years expAtlassian is a globally recognized company focused on unleashing the potential of every team through their software products. They are seeking a Senior Engagement Manager to join their Advisory Services team, where the role involves collaborating with customers to solve business challenges, promote product expansion, and provide technical guidance to enhance customer success.
CollaborationEnterprise SoftwareSaaSSoftware
Responsibilities
Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
Identify and promote opportunities for service and product expansion within a client’s organization
Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
Qualification
Required
6-8 years of experience within SaaS companies
5+ years of experience in customer-facing roles where you've engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
Demonstrated expertise in our Cloud Platform, including: Experience administering Atlassian Cloud ecosystems including applications like Guard, Jira Software, Jira Service Management, Confluence, Focus, Rovo, etc
Background in SaaS based-architectures, integration methods, and associated security considerations
Experience performing Atlassian's Cloud migration process at varying customer scales, and expertise in associated migration utilities, and hybrid SaaS and on-premise deployment models
You're fluent in English
Preferred
A second language such as Spanish, French, or Portuguese for business communication
Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams
Experienced working with large customers in a consulting or technical expert capacity
Benefits
Health and wellbeing resources
Paid volunteer days
Company
Atlassian
Atlassian is a software company that offers proprietary software products for teamwork, project management, and software development.
10001+ employees
H1B Sponsorship
Atlassian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (351)
2024 (184)
2023 (190)
2022 (259)
2021 (156)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$210MKey Investors
T. Rowe PriceAccel
2015-12-10IPO
2014-04-08Secondary Market· $150M
2010-07-14Series A· $60M
Leadership Team
Michael Cannon-Brookes
CEO and Co-Founder
Scott Farquhar
Co-Founder and Board Member
Recent News
The Motley Fool
2025-12-26
2025-12-21
Company data provided by crunchbase