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Bosta · 1 day ago

Last Mile Hub Senior Coordinator ( Alexandria )

Alexandria, VA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA, aiming to disrupt the logistics industry with technology. The Last Mile Hub Senior Coordinator is responsible for supervising sorting operations, coordinating with team leaders, and ensuring efficient workflow to meet operational targets.

Courier ServiceDeliveryDelivery ServiceE-CommerceInformation TechnologyLogisticsTransportation

Responsibilities

Receive inbound dispatches from the central sorting facility and categorize orders by geographic zone or delivery route

Develop and communicate efficient daily distribution plans to allocate orders to assigned Drivers

Serve as the primary point of contact for Drivers, providing real-time support to resolve operational issues and ensure route completion

Manage the end-of-day process, including the receipt and reconciliation of all orders and documentation from Drivers upon route completion

Monitor and audit Driver’s wallets, ensuring timely settlements and escalating any discrepancies or shortages to the fleet team

Train, mentor, and onboard temporary staff and junior coordinators on standard operating procedures and best practices

Proactively analyze workflows to identify, recommend, and implement opportunities for process optimization and efficiency gains

Manage inventory control by coordinating the return transfer of canceled orders to the sorting facility after exceeding the designated 24-hour holding period at the hub

Ensure precise operational handovers by preparing and sending formal communication to the sorting facility team, detailing transferred shipment counts, seal numbers, tracking data, and status