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TCC Wireless (T-Mobile) · 1 day ago

TCC - IL Joliet - RSR - PT - T-Mobile

Joliet, IL, US

Full-time

Onsite

New Grad, Entry Level

$15/hr - $17/hr

0+ years exp

TCC Wireless, a T-Mobile Premium Retailer, is seeking a Part-Time Retail Sales Representative. The role involves providing exceptional customer service, driving sales through new account acquisition, and maintaining store operations and appearance.

MobileRetailWireless

Responsibilities

Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs

Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics

Builds relationships with TCC Wireless employees and customers across all channels of the business

Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards

Ensures compliance with all company policies and procedures

Maintains store appearance, back room, restrooms and individual work area according to the retail store standards

Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades

RSLSREP is responsible for achieving assigned performance metrics