Apply on Employer Site

TCC Wireless (T-Mobile) · 2 days ago

TCC Wireless - IL Romeoville - RSM - T-Mobile

Romeoville, IL, US

Full-time

Onsite

Entry, Mid Level

$40K/yr - $52K/yr

2+ years exp

TCC Wireless, a T-Mobile Premium Retailer, is seeking a Full-Time Retail Store Manager (RSM) for their Romeoville location. The RSM is responsible for managing store operations, driving revenue goals, and providing exceptional customer service while leading a high-performing team.

MobileRetailWireless

Responsibilities

Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs

Responsible for full operations of store including all staffing needs, performance management of employees, opening/closing, service levels and inventory

Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics

Leads by example by exceeding organizational sales goals and performance metrics

Responsible for hiring, developing, motivating and managing a high-performing team

Manages store inventory, new product shipments, customer returns, Trade-In devices, demo device management, store supplies, etc

Ensures store compliance with audits and paperwork security management

Manages cash, credit card and other payment media handling /Register Management

Maintains store appearance, back room, restrooms, and individual work area according to retail store standards

Offers consultative sales and service on the sales floor

Sets performance expectations by translating broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficiency and coordinated action

Shares responsibility and accountability of both routine and important tasks and decisions

Ensure accountability by monitoring team progress and results; providing ongoing coaching and being able to make tough decisions when appropriate

Keeps abreast of the rapidly evolving Wireless technology

Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades

Builds relationships with TCC Wireless employees and customers across all channels of the business

Ensures compliance with all company policies and procedures

Represents the company at community events fostering a positive brand image

Qualification

Operational managementFinancial performance managementRetail experienceCustomer serviceSales goals achievementTeam managementBasic computer skillsCommunication skillsProblem-solvingOrganizational skillsRelationship building

Required

High School Diploma or GED, College degree is a plus

Minimum 2 years' experience in T-Mobile or other wireless retail environment retail

Legally authorized to work in the United States

Operational and financial performance management skills, especially site P&L management

Basic computer know-how and familiarity with common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.)

Ability to work nights, weekends, and holidays in a retail environment

This is a full-time role working minimum 45 hours per week

Professional, energetic, honest, patient and empathetic

Ability to problem solve, analyze results, plans for the future, make good decisions, strong organizational skills, advocate of change, strategic thinker, relationships builder and be able to coach and develop others

Excellent written, verbal and interpersonal communications skills

Reliable transportation

Must be able to stand for long periods of time on the sales floor

Must be able to move and/or lift up to 25 pounds