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Reejig · 1 day ago

Customer Impact Lead

United States

Full-time

Remote

Senior Level

$110K/yr - $135K/yr

5+ years exp

Reejig is a Work Operating System for AI-powered enterprises, seeking an Impact Lead to guide U.S. enterprise customers through successful implementation and transformation. The role involves managing the customer journey post-sale, driving execution with structured playbooks, and acting as a trusted advisor to executives and delivery teams.

Artificial Intelligence (AI)SaaSSoftware

Responsibilities

Lead customer kickoff and implementation of the Reejig Work Operating System

Guide customers through structured transformation playbooks and phased roadmaps

Ensure rapid time-to-value with strong project planning, milestone tracking, and issue resolution

Operate as a visible subject matter expert for the customer at both executive and user levels

Deliver stakeholder briefings, hands-on training, and change management support

Translate transformation goals into actionable plans using Reejig’s platform

Track customer outcomes and drive progression across agreed milestones

Identify upsell and cross-sell opportunities based on value delivery

Collaborate closely with Sales to expand footprint and deepen partnerships

Act as the voice of the customer across Reejig teams including Product, Sales, and Delivery

Operate fluidly in a workforce model made up of full-time employees, flex teams, and AI-powered digital workers

Qualification

Customer successStakeholder engagementProject managementHR transformationEnterprise SaaSChange managementAI-driven platformsCommunication skillsProblem-solving skillsFacilitation skills