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Verisoul · 1 day ago

Head of Customer Solutions @ Verisoul - $200-300K+

Austin, TX

Full-time

Onsite

Director/Executive

$160K/yr - $300K/yr

6+ years exp

Verisoul is a company dedicated to stopping fake accounts and fraud in the era of AI. As the Head of Customer Solutions, you will own the customer evaluation, integration, adoption, and expansion processes, ensuring customers achieve success with the product while collaborating closely with Sales, Product, and Engineering teams.

Artificial Intelligence (AI)B2BCyber SecurityFraud DetectionIdentity Management

Responsibilities

Own Customer Solutions end to end. Run pilots, integrations, onboarding, support, and account management

Get customers live and successful. Lead pilots and launches and ensure customers realize value fast

Be the escalation point. Solve complex customer issues when they matter most

Drive retention and expansion. Prove value, grow usage, and increase Verisoul’s footprint

Turn customer pain into product changes. Feed real world learnings directly into the roadmap

Scale with automation. Improve integrations and operations using automation and AI

Qualification

Solutions engineeringTechnical customer successAPIsIntegrationsData driven systemsCustomer communicationStartup ownershipCommercial instinctsProblem solvingHigh ownership