Nlets ยท 1 month ago
IT Operations Analyst Part-Time
1918 West Whispering Wind Drive, Phoenix, AZ, USA
Full-time, Part-time
Onsite
Mid Level
$22.25/hr - $26/hr
3+ years expNlets is a not-for-profit organization focused on the interstate exchange of criminal justice information. They are seeking an IT Operations Analyst to monitor and maintain network systems, respond to alerts, and coordinate with various stakeholders to resolve network issues.
Telecommunications
No H1B
U.S. Citizen Only
Responsibilities
Work in a team environment to solve complex network server/application/ infrastructure level problems through Troubleshooting
Investigates and resolves staff, customer (user) and vendor reported system problems making immediate determination of repair/resolution; continuously updates managerial staff and User(s); practices procedural steps in rectifying any problem affecting User accessibility
Participates in the evaluation of vendor proposals, conducting network studies and traffic analysis, developing network architecture, preparing network capacity forecasts and recommending modifications to configurations that will reduce costs and/or improve service
Assists Users in resolving technical error(s) not directly under the control of Nlets
Assists staff, Users and vendors, through applying operational technical knowledge of system and operations using server, personal computers, telephone lines, and e-mail systems effectively communicating verbally and written
Utilizes Servers, personal computers, software and reference manuals to monitor computer system network
Records problems encountered and techniques used to solve for future reference
Analyzes problems and, depending on problem complexity and resolution time constraints, either solves it or escalates to the appropriate team
Investigates and reports network problems; records and follows-up with managerial staff, Users and/or vendors utilizing server, personal computers, printers, appropriate software, telephone lines and vendor lists
Under supervision, troubleshoots critical system and application problems (e.g., terminal, circuit, equipment, software, etc.); ensures recovery and proper operation
Upon notifying managerial staff immediately of emergency system needs, evaluates and troubleshoots under the direction of management any type of system and/or network outages
Monitors computer room safety and security verifying environmental equipment is operating as prescribed; prevent unauthorized access using equipment reference manuals, telephone, vendor lists and operations' procedural manuals
Consistently ensures adherence to security procedures (e.g., keys to facilities, passwords, sensitive reports and documentation, etc.) preventing unauthorized access and to protect equipment, staff, sensitive information and files unique to the organization's functions
Participate in assisting other analysts ensuring the effective and efficient operation of the network and system
Team participant in assisting technical support personnel (e.g., programmers, vendors, etc.) providing testing resources for the installation of new hardware and software; coordinate changes that are made utilizing server, personal computers, reference manuals, cabling and error logs
Assists contracted customer engineers during scheduled downtime, outages, and critical emergency situations
Advise management and under supervision, request hardware preventative maintenance ensuring computer system hardware is fully and effectively operational to organizational and User standards utilizing vendor lists, telephone, error reports and logs, and appropriate software tools
Maintenance duties of system hardware and software, testing patches, updates/upgrades and new releases, and ensures all system backups are performed according to schedule
Performs related duties as assigned
Regular and predictable attendance required
Qualification
Required
MUST PASS 10-PRINT FBI BACKGROUND CHECK
A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred
1 year of previous helpdesk experience helpful, but not required
Knowledgeable of Network Services Protocols - TCP/IP, UDP, ICMP and HTTP / SFTP Telnet SMTP and associated ports
Knowledgeable of networking concepts and components (DNS, DHCP, NAT, firewall, web filters, switches, routers, etc.)
Previous experience with a network protocol analyzer (Wireshark or Ethereal)
Knowledge of Microsoft server operating systems and Cisco network devices (Solarwinds, System Center Operations Manager)
Strong organizational skills
Excellent customer service with strong communication skills
Very good interpersonal skills, both verbal and written
Ability to work well with employees from different disciplines with varying degrees of technical experience
Functions effectively as a team member, displaying a positive attitude, motivation and interpersonal skills
Preferred
Basic Microsoft and/or Cisco certifications (CCENT, MTA, etc.) Preferred
Ability to read and understand XML/NIEM. Desired
Benefits
Collaborative work environment
Generous company-paid benefits package for employees AND dependents
Business Casual Dress Code
Covered parking during those HOT Arizona summers
Team building and social events for employees AND their family
Employee Match Pension Plan
Vacation Accrual 2 hrs. per pay period (bi-weekly)
Sick Accrual - 2 hrs. per pay period (bi-weekly)
Holiday Leave 12 paid days annually
Casual Dress Code
Company
Nlets
Nlets is a self-funded, private, not-for-profit corporation funded and governed solely by the 54 lead law enforcement agencies that make up the principal customers of Nlets.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Frank Minice
Executive Director/CEO
Bill Phillips
Chief Information Security Officer
Company data provided by crunchbase