This job has closed.

QA Mentor · 2 days ago

Technical Consultant – Tools Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

QA Mentor is a company that specializes in providing quality assurance services, and they are seeking a Technical Consultant – Tools Specialist. The role focuses on providing technical support and expertise with various tools and software solutions, ensuring effective installation, troubleshooting, and maintenance of systems at an enterprise level.

Information TechnologySoftware

Senior Management

Responsibilities

Minimum 2 years of technical support experience, handling L1 to L3 technical support issues

Minimum 3 years of hands on working experience with tools like: JIRA, ALM, BitBuket, Bamboo, Jenkins, Load Runner/Performance Center, JMeter, Jenkins, Microfocus UFT/LeanFT, Selenium, Eclipse, SharePoint, MS Office 365 Support

Experience with OS level administration, configuration, maintenance and troubleshooting (Win 7, Win 10, Linux, Unix)

Experience with IT Support/Helpdesk solutions (ServiceNow, Jira Service Desk)

Experience with content management tools (MS SharePoint, Confluence)

Experience with installing and deploying software solutions at enterprise level

Experience with installing and troubleshooting Windows desktop software

Excellent communication skills (written and spoken) in English

Teamwork skills and timelines/task priority strong awareness

Ability to work in challenging international, multinational teams and manage own time

Self-motivated, with a high level of self-discipline

Patience, flexibility, and attention to detail

Delivery focused, with a flexible approach to work and willingness to learn new systems and business lines

Qualification

JIRAALMLoad RunnerIT SupportWindows administrationLinux administrationMS SharePointSeleniumCommunicationTeamwork skillsSelf-motivatedAttention to detail