Apply on Employer Site

Citizant · 2 days ago

HSPD-12: Government Badging & Credentialing Specialist (Cheektowaga, NY - REF180

Cheektowaga, NY

Full-time

Onsite

New Grad, Entry Level

$48K/yr - $50K/yr

Citizant is a leading provider of professional IT services to the U.S. government, addressing critical challenges in various domains. The Government Badging & Credentialing Specialist is responsible for managing the enrollment process for Personal Identity Verification (PIV) cards, ensuring data security, and providing excellent customer service throughout the process.

Data IntegrationEnterprise ApplicationsEnterprise SoftwareInformation TechnologyProject Management

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Schedule appointments and/or service walk-in for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets

Answering phone calls/email inquiries for all things related to PIV credentials and access control matters

Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation

Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy

Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants

Ensure that all required documents and forms are properly completed and submitted according to established guidelines

Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts

Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process

Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols

Maintain the security and integrity of collected data and prevent unauthorized access or disclosure

Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow

Provide excellent customer service to address questions and concerns related to the enrollment process

Escalation management, as it involves listening, understanding, and responding to customer needs and expectations

De-escalated problematic customer concerns, maintaining calm, friendly demeanor

Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered

Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files

Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment

Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills