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CuraLinc Healthcare · 1 month ago

EAP Care Advocate (Licensed Counselor/Social Worker)

United States

Full-time

Remote

Mid Level

CuraLinc Healthcare is a growing company that is seeking EAP Care Advocates for a full-time remote role. Care Advocates provide in-the-moment telephonic and digital support, as well as personalized guidance and advocacy to program participants at all stages of their mental health care journey.

ConsultingHealth CareMental HealthWellness

Responsibilities

Provide Guidance, Support, Consultation and Referrals to Covered Employees and Dependents

Conduct a Comprehensive Clinical Assessment, Including Identification of Presenting Issues(s), Work-Life Challenges and Screening for Risk and Safety Concerns

Develop an Individualized Care Plan to Address the Unique Clinical and Sub-Clinical Needs for Each Participant

Facilitate Referrals and Assist Participants with Securing Appointments for Short-Term EAP Counseling

Provide Mental Health Advocacy and Navigation to Participants in Need of Higher Levels of Care

Assist with Referrals to Other Employer-Sponsored Health Management Resources, When Appropriate

Conduct Active Case Management Including Treatment Plan Reviews

Perform Timely Follow-Up with Participants to Ensure Connection to Care, Program Satisfaction and Determine the Outcome and Impact of EAP Services

Maintain Accurate and Complete Records in Compliance with HIPAA, Ethical and Departmental Guidelines

Qualification

Clinical LicensureMaster's Degree in Mental HealthRelevant Post-Graduate ExperienceEAP ExperienceCase Management ExperienceEmpathyEmotional RegulationSelf-CareReasoning AbilityTechnology Familiarity

Required

Master's Degree in a Mental Health Discipline (e.g. - Social Work, Counseling, Marriage and Family Therapy)

Relevant Post-Graduate Clinical Experience

Clinical Licensure

This Position Involves Working with Individuals Facing a Wide Range of Emotional and Psychological Concerns. Work Can Be Emotionally Intense and Requires a Strong Capacity for Empathy, Emotional Regulation, and Consistent Self-Care

Familiarity and Comfort with Technology to Train and Work Remotely (e.g. - Microsoft Office Suite, Contact Management Systems, Web-Based Software, Soft Phone)

Strong Reasoning Ability – Capacity to Collect Data, Establish Facts, Define Problems and Draw Valid Conclusions

Ability to Thrive in a Fast-Paced, Fully Remote Work Environment