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Albertsons Companies · 3 weeks ago

Service Supervisor - Dallas, TX

320 CASA LINDA PLZ, DALLAS, TX, 75218, US

Full-time

Onsite

Mid Level

Albertsons Companies is a leading retail organization, and they are seeking a Service Supervisor to manage front-end operations and customer service. The role involves supervising staff, ensuring compliance with company policies, and maintaining high standards of service and cleanliness in the store.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Assist Service Operations Manager with job duties and responsibilities

Champion corporate and division customer service programs to meet or exceed division goals

Direct and supervise front-end operations, including monitoring customer traffic flow, coverage of checkout lanes, and cleanliness of front-end sales floor, restrooms, entryway, and parking lot

Maintain the fresh, full appearance of checkstand merchandisers and ensure cleanliness and proper signage at checkstands

Serve as a cashier when needed

Provide services at the customer service center and ensure understanding of all related functions

Answer and respond to incoming calls appropriately

Ensure compliance with all company policies and procedures, including: Cash Handling, Employee Purchase, Restricted Product Sale (including alcohol and tobacco), Coupon and Gift Card policies, Scan accuracy, Supervising minor employees, Product Return Policy, WIC, Sanitation, safety, and security, Grooming and dress code standards

Report policy violations to store management

Perform all job duties with honesty and integrity in compliance with company policies

Ensure accurate operation and function of the Point of Sale system

Handle and assist with accountability for cash flow requirements including: Safe transactions, Issues and pickups, Tills, Check acceptance and refunds, Monitoring cashier funds and handling procedures

Work with Scan/FMC Team to correct scanning file problems promptly

May perform duties such as running totals on tills, preparing and proofing daily deposit slips, and completing all front-end forms

Report problems to Service Operations Manager for resolution

Assist with various front-end administrative duties as needed

Implement emergency procedures in the event of equipment or software malfunctions

Perform other necessary and required duties as assigned

Qualification

Customer serviceCash handlingPoint of Sale systemPolicy enforcementSupervising staff

Required