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FLS Connect · 1 week ago

TELEPHONE SALES REP - REMOTE

United States

Full-time

Remote

Entry Level

$11/hr - $20/hr

1+ years exp

FLS Connect is a performance-driven company seeking a Telephone Sales Representative (TSR) to make outbound fundraising calls to potential donors. The role involves engaging in conversations and soliciting pledges for client projects while maintaining a professional and distraction-free workspace.

Data ManagementInformation TechnologyTelecommunications

Responsibilities

Make outbound fundraising calls to solicit pledges for client projects

Follow provided and client-approved messaging on every call

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required

Use responsive listening to provide appropriate situational responses

Meet and maintain project goals and efficiency metrics

Demonstrate exceptional customer service and react quickly to the person being called

Accept coaching and counseling with a positive attitude

Maintain a professional appearance and behavior

Stay focused on the current project and prepare for each call

Perform other duties as assigned

Qualification

Outbound fundraising experienceVoice clarityToneCommunication skillsBasic computer skillsEmotional resilienceMultitaskingHearingListening abilitiesStamina

Required

Must work full-time day shift Monday - Friday. Additional shifts may be required during the peak busy season

Must work in the continental United States

Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi)

Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients. It is a vital requirement and policy to ensure we're giving our client(s) the most professional experiences when speaking with their clients/members as outlined in our contracts

Must pass a background check

Clear and effective verbal communication is essential for telephone fundraisers. They should be able to articulate their message clearly, actively listen to donors, and respond appropriately

Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction. A clear and confident speaking voice helps establish rapport with potential donors

Telephone fundraisers spend long hours on the phone, making numerous calls throughout their shifts. They should have the physical stamina to maintain energy and enthusiasm during extended periods of talking

Telephone fundraisers typically work on computers with headsets attached, where they are seated for most of their shifts. However, some employees may invest in standing workstations where they would be allowed limited movement during calls

Basic computer skills are often required for data entry and managing donor information. Telephone fundraisers should be comfortable using a computer, typing quickly, and navigating various software or database systems

Good hearing and active listening skills are critical for telephone fundraisers to understand donor responses, detect nuances in conversations, and respond appropriately

The primary duty of this position is to read and comprehend scripts displayed on a computer monitor without difficulty. Strong reading comprehension and the ability to quickly process and understand written material displayed on a computer monitor

Telephone fundraisers often have to manage multiple tasks simultaneously, such as entering data while conversing with donors. They should be comfortable with multitasking and maintaining focus on both the conversation and data management

Emotional resilience is important to maintain a positive attitude and handle potential setbacks

A high school diploma and/or some college education is a plus

Minimum of 1 year of outbound sales, outbound fundraising, or outbound collections experience

Benefits

Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher)

The base wage of $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.

A retention bonus of $500 is available after 7 weeks, based on performance.

Referral bonus program.

Benefits for full-time employees include paid time off, Retirement with matching, Health – with Health Savings Account, Dental, Vision, Life, and Disability insurance.