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The Village Bank · 2 days ago

Branch Supervisor - Newton Centre

Newton Centre, MA

Full-time

Onsite

Mid Level

$23/hr - $26/hr

3+ years exp

The Village Bank is seeking a Branch Supervisor who will manage branch operations and ensure excellent customer service. This role involves overseeing account processes, building customer relationships, and training retail team members.

BankingCommunities

Hiring Manager

Kate Kear, SHRM-CP

Responsibilities

Responsible for branch opening/closing, managing the branch in the absence of the Assistant Branch Manager and/or Branch Manager. Guardian of keys, combo and alarm codes

Greets and welcomes customers in a courteous and professional manner

Identifies the financial needs of each customer served

Recommends appropriate solutions to meet customer needs and provides excellent customer service. When needed, consults with and/or makes referrals to product specialists who can assist in meeting specific customer needs such as wealth management, mortgages, commercial lending, etc

Achieves all assigned customer service and sales goals

Completes all customer requests including, but not limited to, account openings and account maintenance

Performs routine bank transactions including, but not limited to, deposits, withdrawals, check cashing, loan payments, maintaining logs, etc

Maintains and balances cash drawers and reconciling discrepancies

Complies with Bank operations and security procedures by participating in all dual-control functions and auditing other Retail team’s currency, and assisting in certification of proof

Participates in the branch’s operational tasks including, but not limited to, audits, reconciliations, cash/vault settlements, ATMs, cash recyclers, month reporting, testing, etc

Develops and deepens customer relationships by taking ownership to resolve customer issues efficiently

Enhances knowledge of the Bank’s products and services to promote opportunities to introduce the customer to all options available

Follows all bank security and compliance policies and procedures

Assists with supervision and training of other Retail team members

Qualification

Banking experienceCustomer service skillsSales skillsComputer skillsCommunication skillsInterpersonal skillsDetail orientedConfidentialityTeamworkGrowth mindset