Bilingual Call Center Representative - Greater Sacramento - Remote jobs in United States
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Gainwell Technologies · 5 months ago

Bilingual Call Center Representative - Greater Sacramento - Remote

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$42K/yr - $52K/yr
date0+ years exp

Gainwell Technologies is a company focused on improving healthcare through technology. As a Bilingual Call Center Representative, you will assist members with inquiries, document calls, and collaborate with team personnel to resolve customer service issues.

Health CareInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards call to appropriate personnel
Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs)
Documents calls in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation
Interfaces with team personnel, management, and customers in reference to customer service issues
Conducts outbound calls to members in response to customer direction or other business needs

Qualification

Bilingual (Spanish/English)Customer service experienceHelp desk softwareMicrosoft WordMicrosoft TeamsMicrosoft OutlookAnalytical thinkingCommunication skillsWork independently

Required

Bilingual (Spanish/English)
6 months minimum, prefer more years of customer service or other telephone experience
Experience working with organizational functions and personnel
Experience working with computer software and telephone technology and skilled in the use of help desk software
Business and analytical critical thinking skills
Communication skills both written and oral
Ability to work independently
Ability to follow oral and written directions
Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers
Must be a resident of the Greater Sacramento area of California

Benefits

Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies

Company

Gainwell Technologies

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Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
dateFounded in 2009
location
Irving, Texas, USA
people-size10001+ employees
web-link
https://www.gainwelltechnologies.com/

H1B Sponsorship

Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)

Funding

Current Stage
Late Stage
Total Funding
$1M
2023-06-06Grant· $1M

Leadership Team

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Paul N. Saleh
President and Chief Executive Officer
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Gary Call
Chief Medical Officer
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Recent News

GlobeNewswire
Gainwell Expands Rural Health Transformation Collaborative with New Partners, Advancing a Connected Ecosystem
2025-12-18
bloomberglaw.com
Medicaid Firm Struggles to Block Data From India Workers (1)
2025-12-12
GlobeNewswire
Gainwell Technologies Advances SNAP Accuracy with Predictive Analytics and Data Intelligence
2025-12-11
Company data provided by crunchbase