ConsultTik · 2 days ago
Dynamics 365 CRM Functional Consultant - Team Lead
Jordan, PA
Full-time
Onsite
Senior Level
5+ years expConsultTik is a trusted provider of Microsoft Dynamics 365 ERP, CRM, and Power Platform solutions. They are seeking an experienced Dynamics 365 CRM Lead to manage CRM implementations and lead the CRM team across regional projects, ensuring high-quality execution and client engagement.
AnalyticsArtificial Intelligence (AI)CRMEnterprise Resource Planning (ERP)Information Technology
Responsibilities
Lead the end-to-end delivery of Dynamics 365 CRM projects across modules such as Sales, Customer Service, Field Service, and Marketing
Manage, mentor, and support the CRM team, including task allocation, workload planning, performance guidance, and knowledge sharing
Act as the technical and functional reference point for the CRM team
Own CRM solution design and architecture, ensuring alignment with client needs and best practices
Gather and translate business requirements into scalable and efficient CRM solutions
Oversee configuration, customization, and integrations of Dynamics 365 CRM and Power Platform components
Work closely with technical teams to manage custom development, integrations, and data migration
Serve as the main point of contact for CRM-related client engagements and escalations
Support pre-sales activities including demos, solution design, estimations, and scoping
Ensure projects are delivered on time, within scope, and within budget
Lead client workshops, user training sessions, and post-go-live adoption activities
Establish and improve CRM delivery standards, documentation, and best practices within ConsultTik
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, Business Administration, or a related field
5+ years of hands-on experience with Microsoft Dynamics 365 CRM
Proven experience leading CRM implementations and managing or mentoring CRM consultants
Strong functional expertise in core CRM modules (Sales, Customer Service, Field Service, Marketing)
Solid knowledge of Power Platform (Power Apps, Power Automate, Power BI)
Experience in solution architecture, business analysis, and client-facing roles
Strong leadership, communication, and decision-making skills
Preferred
Microsoft Dynamics 365 certifications are highly preferred
Benefits
Professional Development: Training, certifications, and leadership growth opportunities.
Work-Life Balance: Supportive environment that respects wellbeing.
Company
ConsultTik
ConsultTik is an IT consulting firm offering ERP, CRM, Power Platform, AI, and managed cloud solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase