Lumen · 2 days ago
Customer Experience Specialist
United States
Full-time
Remote
New Grad, Entry Level
$75K/yr - $80K/yrLumen is a leading health tech company empowering people to improve their metabolic health and lose weight sustainably. They are looking for a Customer Experience (CX) Specialist to deliver exceptional support and build meaningful relationships with customers while ensuring a seamless customer journey.
AppsConsumer ElectronicsFitnessHealth CareMobile AppsSoftwareWellness
Responsibilities
Handle incoming customer inquiries via email and chat , providing accurate, clear, and timely assistance
Respond to customer reviews and feedback across multiple platforms in a professional and brand-aligned manner
Resolve customer issues efficiently, aiming for first-contact resolution whenever possible
Support order and account management , including memberships, cancellations, renewals, shipping, returns, and upsell opportunities in line with company policies
Perform basic product troubleshooting and explain results or app behavior clearly to customers
Identify, document, and escalate complex or high-priority issues to the relevant internal teams
Maintain high performance across key CX metrics, including response time, resolution rate, and CSAT
Actively contribute to improving processes, documentation, and the overall customer experience
Qualification
Required
Excellent verbal and written communication skills in English
Proven experience in customer support or customer experience, preferably in a B2C environment
Strong ability to handle challenging conversations, de-escalate issues, and respond with empathy and professionalism
Comfortable working with ticketing systems and support tools (Salesforce experience is a strong advantage)
High attention to detail and commitment to accuracy in customer communication
Strong time-management and multitasking skills, with the ability to prioritize effectively in a fast-paced environment
Willingness to learn and understand our product, including basic technical and results-related concepts
Company
Lumen
Lumen develops a device designed to help enhance fat burn, lose weight, and boost energy naturally.
Founded in 2014
51-200 employees
H1B Sponsorship
Lumen has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (21)
2023 (27)
2022 (29)
2021 (18)
2020 (49)
Funding
Current Stage
Growth StageTotal Funding
$79.27MKey Investors
Pitango VCGoogle for Startups
2022-12-01Series B· $62M
2021-01-26Non Equity Assistance
2020-11-29Series Unknown
Leadership Team
Daniel Tal
Founder & CEO
Avi Smila
Co-Founder
Recent News
2025-12-06
2025-12-03
Washington Technology
2025-10-23
Company data provided by crunchbase