Reynolds Lake Oconee · 3 months ago
Lifestyle Tour Coordinator
Greensboro, Georgia, United States
Full-time
Onsite
Entry Level
2+ years expReynolds Lake Oconee is a premier destination for leisure and recreation, and they are seeking a Lifestyle Tour Coordinator to enhance customer service experiences. The role involves managing reservations and inquiries, providing information about local activities, and ensuring smooth operations for guest services.
Real Estate
Responsibilities
Knowledgeable of RLO, its history, and able to provide directions/information to all internal/external customers
Answer and accurately document all calls for Lifestyle reservations and inquiries pertaining to Reynolds Lake Oconee in a professional and courteous manner while documenting the caller’s request
Review and familiarize yourself with all activities/events taking place on property and in the local community
Make and confirm Real Estate Lifestyle reservations including tee times, dining, pontoons, shuttle, lodging, tennis, recreation, fitness, & member events
Primary contact and reservationist for Sales Agents & Lifestyle Package inquiries
Interface with Ritz Carlton reservation staff to confirm reservations & track available Lifestyle Package rooms
Check Departmental & Personal email and return messages promptly
Check the Golf Cancellation Policy daily on the Golf Course Status page
Communicate with entire team pertinent information provided directly to you
Audit Lifestyle reservation systems to ensure correct bookings for members and guests
Notify Management if anything seems amiss with system set-ups for tee times and Lifestyle reservations
Complete daily Lifestyle checklists per scheduled shift
Take inventory of office supplies & maintain a clean area
Set up and coordinate amenity deliveries for guests
Understand the history of the company to provide to visitors and guests, turns lights on/off, take inventory of supplies, and prepare coffee throughout the day insuring that the machine is off prior to closing
Perform other duties as directed by Management
Actively upholds safety rules/guidelines in accordance with RLO, OSHA, EPA, DNR, & other State/Federal laws
Takes personal responsibility for safety every day
Qualification
Required
2 years office-related & customer service experience
Intermediate computer skills using Microsoft Word & Excel
Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously
Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with callers & guests
Ability to handle multiple calls while maintaining a calm demeanor
Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation
Ability to lift up to 50lbs
Job requires sitting at desk (90%) and standing & greeting (10%)
Preferred
Knowledge of the hospitality industry is preferred
Company
Reynolds Lake Oconee
Reynolds Lake Oconee is a real estate company that offers construction services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tim Hong
Chief Operating Officer
Company data provided by crunchbase