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Penobscot Community Health Care · 2 weeks ago

Patient Service Representative - Seaport Community Health Center

Belfast, Maine, United States

Full-time

Onsite

Entry Level

2+ years exp

Penobscot Community Health Care is on a mission to enhance health care for everyone, and they are seeking a Patient Service Representative at the Seaport Community Health Center. In this role, you will be the first point of contact for patients, ensuring a compassionate and respectful experience while managing patient registrations and facilitating communication between patients and clinical teams.

Health CareMedicalNon ProfitPersonal HealthPharmaceutical

H1B Sponsor Likely

Responsibilities

Delivers compassionate, high-impact customer service, ensuring every patient feels seen, heard, and valued

Serves as the first point of contact, embodying the spirit of our mission in every interaction

Acts as a trusted liaison between patients and clinical teams, facilitating clear, timely, and respectful communication

Creates a warm, welcoming environment — in-person, over the phone, and across all points of contact

Manages patient registration with accuracy and care, updating demographics, insurance information, and compliance forms

Clearly communicates financial responsibilities, collects payments when appropriate, and supports the revenue cycle to strengthen patient access to care

Accurately schedules appointments following established protocols, helping patients navigate their care journey with ease

Provides knowledgeable support for patient needs around records, referrals, billing, insurance, and the sliding fee program — removing barriers and reducing workload for the care team

Works closely with administrative and clinical teams to elevate the patient experience and continuously improve how we deliver care

Qualification

Customer serviceMedical terminologyMedical office experienceCommunication skillsProblem-solving

Preferred

High school diploma or equivalent preferred

Completion of Medical Terminology course preferred

Two years of experience in medical office setting preferred

Strong customer service skills

Benefits

Competitive compensation and generous benefits

Company

Penobscot Community Health Care

Penobscot Community Health Care provides healthcare services.

Founded in 1997

Bangor, Maine, USA

501-1000 employees

https://nprp.pchc.com/

H1B Sponsorship

Penobscot Community Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (2)

2023 (1)

2020 (2)