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McDonald's · 2 months ago

Sr Analyst, Technical Product Management

Chicago, IL, US, 60607

Full-time

Onsite

Senior Level, Lead/Staff

$116K/yr - $145K/yr

8+ years exp

McDonald's is a leading global omni-channel restaurant brand focused on technology innovation. The Sr Analyst, Technical Product Management role is responsible for enhancing end-user infrastructure and operations services while ensuring alignment with team strategy and client needs.

Restaurants

H1B Sponsor Likely

Responsibilities

Build and participate in forums to ensure timely two-way communication between the End User Infrastructure & Operations (EUIO) team and markets, business units, and other multi-functional teams. Identify and address opportunities to improve communication

Develop deep understanding of all aspects of the EUIO platforms and capabilities offering, including global standards, prerequisites, and limitations for adoption

Maintain EUIO standards documentation and playbooks with input from EUIO team leaders; provide mentorship and assistance to markets as they adopt EUIO standards (services, platforms, other capabilities)

Own and improve the EUIO team’s metric collection and releasement management processes

Own and lead the EUIO team's intake process for general EUIO inquiries and ad-hoc requests

Understand McDonald’s current support landscape of tools, processes, standards, automation, monitoring, hardware, and more

Continuously seek feedback and evaluate EUIO’s operational processes to uncover opportunities for the EUIO team to deliver faster, better, and more efficient solutions for our partners

Support the EUIO team in their Agile/Jira practices. Lead bi-weekly sprint sessions and sprint reviews

Support EUIO leadership in developing arguments for new initiatives, insourcing proposals, etc

Facilitate monthly EUIO all-hands meetings

Decompose sophisticated problems into approachable challenges. Consistently bring strong, data-driven business, and technical judgment to decisions

Qualification

Agile methodologiesInfrastructure platformsEnd user support toolsMicrosoft Power BIServiceNowMicrosoft Office SuiteAnalytical skillsCommunication skillsCollaboration skillsProblem-solving skills

Required

Grasp McDonald's existing support environment encompassing tools, procedures, guidelines, automated systems, oversight, hardware, and additional elements

Outstanding communication, presentation, and interpersonal skills, adept at articulating sophisticated ideas in simple, business-friendly language

Understand customer centricity, and lead products with that approach

Experience collaborating with collaborators across sophisticated global organizations

Impressive collaboration skills with the ability to work effectively in teams that involve multiple functions

Solid understanding of software development, agile methodologies, and infrastructure platforms

Real-world experience building reasons, multi-year plans, and presentations for senior leaders

Demonstrated ability to lead initiatives from an unclear problem statement, driving clarity, understanding, and opportunity assessment, managing trade-offs and evaluating potential concepts with internal and external partners using design thinking and agile principles

Exceptional attention to detail and a dedication to producing high-quality work

Passion for emerging technology and real-world applications

Proficient with Microsoft Office Suite, including Excel and PowerPoint

Experience with Microsoft Power BI and Jira

8+ years of relevant work experience and a bachelor's degree or 6+ years relevant work experience and a Master's degree

1+ years of professional working with ITSM tool, ServiceNow preferred

2+ years of professional experience working with end user support tools

2+ years of experience in leadership roles, including leading teams of employees

Experience leading technical teams to deliver a strategically important product and/or a suite of products

Preferred

Proven capacity to lead all aspects of and steer operations for achieving outcomes in a globally dispersed company

Familiarity with Jira, Confluence, and product road mapping tools

Experience building and managing infrastructure platforms that address global complexities, meet security standards, and support differences between markets/regions

Experience working in a leadership role in an agile product development environment: participating and leading agile ceremonies, managing a backlog/release plan, tracking metrics of multiple teams, removing blockers (burndown chart, release burn up, etc.)

Proficiency in coordinating customer expectations and resolving conflicts efficiently

Ability to conduct research into issues, solutions, products, and evaluate emerging technologies, translating them into roadmaps and leadership presentation materials

Ability to understand business challenges, drive process improvements, and translate into solutions

Diligent, with excellent analytical, technical, and problem-solving skills

Outstanding relationship leadership skills and the ability to build and foster connections with individuals from a diverse group of backgrounds worldwide

Exceptional verbal and written communication skills including the ability to influence multiple parties towards common goals

Highly collaborative along with independent critical thinking and creative problem-solving skills

Highly organized and diligent, able to manage multiple engagements simultaneously

Comfortable with ambiguity and ability to navigate uncertainty

Benefits

Health and welfare benefits

A 401(k) plan

Adoption assistance program

Educational assistance program

Flexible ways of working

Time off policies (including sick leave, parental leave, and vacation/PTO)

Bonus

Stock or other equity grants pursuant to McDonald’s long-term incentive plan

Company

McDonald's

Glassdoor3.6

McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries.

Founded in 1955

Chicago, Illinois, US

10001+ employees

https://corporate.mcdonalds.com/

H1B Sponsorship

McDonald's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (61)

2024 (77)

2023 (37)

2022 (31)

2021 (60)

2020 (12)