BLM GROUP · 1 month ago
Field Service Technician
Dallas, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expBLM GROUP USA is a manufacturer known for its expertise and innovative solutions in the fabrication industry. The Field Service Technician will be responsible for installing, maintaining, and repairing BLM equipment at customer sites while ensuring customer satisfaction and timely resolution of issues.
Machinery ManufacturingManufacturing
Responsibilities
Supports the sales staff in servicing BLM equipment
Installs new equipment at customer sites
Performs preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer site
Carefully and accurately documents all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
Maintains excellent customer service and customer satisfaction
Demonstrate applicable BLM GROUP software capabilities to the customer
Prepares timesheets, service reports and installation forms, timely and accurately
Accurately track expenses and completes expense reports in a timely manner
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
Communicate with other departments as necessary
Ability to work overtime as required by workload and customer necessity
Other duties as assigned by management
Qualification
Required
High School Diploma required
2 – 4 years of experience in a similar technical position
At least one year of experience in a customer service role
Ability to travel 90% as assigned by management
A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years
Proficiency in Microsoft Office (Word, Excel, Outlook)
Able to effectively use the Internet
Ability to understand and use I/O structure for technical trouble shooting purposes
Ability to effectively utilize electric/electronic test/measurement equipment
Must be able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data results
Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media
Ability to accurately document technical data in terms of the steps taken to resolve equipment and product issues
Ability to communicate technical issues as well as the steps taken to resolve those issues with the BLM corporate office
Proven customer service skills with a primary focus on customer relationships
Highly organized
Excellent verbal and written communication skills
Must be able to work effectively with minimal supervision
Resourceful; able to discern who to call for assistance based on the technical situation at hand
Must have excellent time management skills
Effective team player who can work with all levels of team members as well as with all different types and levels of customers
Preferred
Associate Degree in a technical discipline
Trumpf laser machine experience
Amada Laser experience
Mazak laser experience
Fluent in Italian
Benefits
Medical
Dental
Vision
401k with company match
Life/disability
Many others
Company
BLM GROUP
BLM GROUP designs and manufactures machinery and systems for processing tubes, wires, and sheet metal.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jami Stislicki
Chief Financial Officer
M
Mauro Corno
President and COO
Recent News
GlobeNewswire News Room
2025-07-09
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