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Opus · 2 days ago

Customer Service Representative

Cohoes, NY

Part-time

Onsite

New Grad, Entry Level

Opus is a global leader in the Automotive Technology Service industry, focusing on providing effective solutions for Vehicle Inspection. The Customer Service Representative will serve as the point of contact for customers, handling inquiries and ensuring customer satisfaction through timely support.

AutomotiveComputerInformation TechnologyLogisticsSoftware

H1B Sponsor Likely

Responsibilities

Make outbound calls, answer phones, check voicemail, forward calls as needed, and take messages

Direct guests, route calls as needed

Upload data and provide tracking information on documents and logs

Assist customers with questions/information requested

Work closely with all Opus Inspection departments to improve the level of service to the customer

Performs customer service-oriented duties as assigned

Qualification

Customer serviceCommunication skillsData entryProblem solvingTeam collaboration

Required

Serves as the point of contact for customers

Handles inquiries, comments, and service requests

Responsible for providing information about products and services

Resolves issues to ensure customer satisfaction

Delivers timely and effective support

Makes outbound calls

Answers phones

Checks voicemail

Forwards calls as needed

Takes messages

Directs guests

Routes calls as needed

Uploads data and provides tracking information on documents and logs

Assists customers with questions/information requested

Works closely with all Opus Inspection departments to improve the level of service to the customer

Performs customer service-oriented duties as assigned

Company

Opus

Opus is a technology-driven growth company in the vehicle inspection and intelligent vehicle support markets.

Founded in 1999

East Granby, Connecticut, USA

1001-5000 employees

http://opusinspection.com

H1B Sponsorship

Opus has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (19)

2024 (25)

2023 (6)