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Stars and Strikes Family Entertainment Centers · 2 days ago

Concourse Experience Manager

Cumming, GA

Full-time

Onsite

Mid, Senior Level

1+ years exp

Stars and Strikes Family Entertainment Center is seeking a Concourse Experience Manager who is ready to be part of a high-volume, fast-paced Entertainment Center. The role involves overseeing operations and atmosphere of the concourse, meeting sales goals, and training team members to create memorable guest experiences.

GamingMusic

Responsibilities

Ensure a “FUN” atmosphere

Identify & Resolve Issues Impacting Guest Experience

Cleaning of Location

Compliance and Training Validation

Overall Floor Management (bowling, bar and lane service)

Act as Manager on Duty when Needed

Report Product/ Service Issues

Timecard Review

Quality of Inventories

Delivery Check-ins

Qualification

Management experienceHospitality experienceGuest service skillsFloor managementProblem-solvingTeam developmentMotivating othersCleanliness focusedInitiative