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ibml · 2 months ago

Technical Solutions Specialist

Birmingham, Alabama, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

ibml is a company focused on delivering unique technical solutions to improve operational efficiency and enhance user experiences. The Technical Solutions Specialist will work closely with cross-functional teams to implement technology-driven solutions that align with business needs and ensure operational effectiveness.

Information Technology

H1B Sponsor Likely

Responsibilities

Collaborate with key stakeholders to gather and analyze customer requirements

Design and propose technical solutions using appropriate platforms, tools, and frameworks

Configure, test, and deploy scanning-related hardware and software applications for successful integrations

Document processes, workflows, and scan system configurations as needed

Train end-users and create support and training materials as needed

Stay current with emerging company and industry technologies for purposes of better serving clients as well as improving operational efficacy and efficiencies

Testing and feedback documentation of pre-released, soft-released, or released scanning-related hardware and software

Interface and liaise with product marketing and/or engineering groups as needed for supporting internal User Acceptance Testing (UAT), escalated issues, or support

Occasional travel for various business purposes including supporting limited marketing events, vendor reviews or visits, or highly escalated support initiatives

Assist with technical billing processes as required

Ensure operational division is adhering to IT and physical security protocols

Interfacing with current vendors and assisting with key vendor evaluation and selection

Help manage delegation and completion of Service Organization and Controls (SOC) as assigned by yearly external audit

Help manage and complete customer contracts and agreements

Other duties as assigned

Qualification

Technical Solutions DesignCybersecurity Best PracticesSystems IntegrationMicrosoft SQL (T-SQL)Project ManagementArtificial Intelligence KnowledgeC# ProgrammingVB ProgrammingMS365 Applications ProficiencyEffective English Communication

Required

Bachelor's Degree in Information Technology, MIS, Computer Science, or related field (or equivalent experience)

2-5 years in the document imaging industry in a technical support role, systems integration, or solutions design

Effective English speaking and writing capabilities

Proficiency in MS365 Applications

Knowledge of Cybersecurity best practices

Ability to translate technical concepts into business-friendly language

Intermediate Proficiency in Microsoft SQL Transact Query Language (T-SQL)

Preferred

Experience in Project Management or CPM a plus

Artificial Intelligence (AI) knowledge is a plus

C# and VB Programming knowledge and skills can be useful in this role

Company

ibml

Data drives your business decisions, but it's locked away in your documents.

Founded in 1992

Birmingham, Birmingham, GBR

201-500 employees

https://www.ibml.com/

H1B Sponsorship

ibml has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (1)