Black Diamond Solutions ยท 2 days ago
Signage Customer Service
Chicago, IL
Full-time
Onsite
Mid LevelBlack Diamond Solutions is seeking a Signage Customer Service professional to join their team at ChicagoSigns.com. The role involves managing client communications, guiding them through signage projects, and ensuring successful project completion through coordination and quoting.
Information Technology
Responsibilities
Responsible for following signage leads and communicating with customers about potential projects, and then bringing those leads to project completion
Should be able to talk clients through the process and explain materials, installation techniques, and requirements for successful projects
You will be responsible for art management (but not creation), quoting with vendors, and determining project scopes based on client needs and additive manufacturing constraints
You will have to facilitate install coordination and availability, shipping, parcels, etc
Qualification
Required
Experience with signage materials, builds, and installations
Background in customer service
Ability to communicate with customers about potential projects
Ability to bring leads to project completion
Responsible for art management (but not creation)
Quoting with vendors
Determining project scopes based on client needs and additive manufacturing constraints
Facilitating install coordination and availability, shipping, parcels, etc
Preferred
Must be able to work independently as well as with a team
Must be able to work in fast pace environment with deadlines
Proficient in Adobe Illustrator preferred
Ability to read and create basic construction drawings
Understanding of exterior and interior signage materials and additive manufacturing techniques
Ability to communicate with and guide customers on projects
Discuss technical specs with manufacturers and installers
Ability to source and quote projects from vendors
Existing knowledge of industry vendors a plus
Benefits
Competitive Base Pay
Bonus based on performance
Paid time off
Health Benefits (after 90 days)
Company
Black Diamond Solutions
Black Diamond is a full service IT infrastructure consulting firm which provides IT Assessment, Design, Implementation, and Management.
Founded in 2004
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase