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Intero Real Estate Services · 3 weeks ago

Customer Service Representative - Claims

New Brighton, Minnesota, United States

Full-time

Onsite

Entry, Mid Level

$23.50/hr - $28.70/hr

2+ years exp

Intero Real Estate Services is a company focused on providing excellent customer service in the insurance domain. They are seeking a Customer Service Representative to support clients with claims, ensuring profitability and growth objectives are met while maintaining positive relationships with stakeholders.

Building MaterialE-CommerceReal EstateRetail

Responsibilities

Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness

Research and answer calls regarding claims from clients, underwriters and third parties

Advise clients regarding insurance coverage and risk management issues

Process policy changes and cancellations

Handle claims and payment questions

Foster and maintain good working relationships with insurance companies and underwriters

Serve as the first point of contact for policyholders reporting a claim

Investigate, evaluate, and process personal lines claims in accordance with policy coverage and company guidelines

Coordinate with adjusters, repair facilities, and other third parties to facilitate claim resolution

Guide customers through the claims process with empathy and professionalism

Maintain accurate and thorough documentation of all claim activities

Communicate claim status updates to policyholders and internal stakeholders

Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager

Perform any additional responsibilities as requested or assigned

Qualification

Insurance agency operationsClaims handlingPropertyCasualty LicensePersonal lines insurance productsRisk assessment techniquesAnalytical skillsProblem-solving skillsDecision-making skillsCommunication skillsTime management skillsOrganizational skills