Universal Client Contact Specialist I (Part-Time) jobs in United States
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C&N · 3 weeks ago

Universal Client Contact Specialist I (Part-Time)

positionWellsboro, Pennsylvania, United States
timeFull-time, Part-time
remoteOnsite
seniorityEntry Level
date1+ years exp

C&N is a financial institution with over 160 years of commitment to customer relationships and community support. They are seeking a Universal Client Contact Specialist I to be the first point of contact for clients, providing assistance with inquiries related to deposits, loans, and technology products.

BankingFinancial ServicesInsuranceVenture Capital
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Growth Opportunities

Responsibilities

Providing prompt support to customers through phone calls, live chat, email, and secure messaging, addressing inquiries about customer accounts as well as digital products and services
Researching and resolving customer issues, executing transactions, and ensuring prompt follow-ups to deliver exceptional service
Promoting C&N solutions by cross-selling products, referring to specialists when needed, and conducting outbound follow-ups to ensure satisfaction
Maintaining up-to-date knowledge of C&N policies, procedures, and product offerings, meeting service level and sales goals

Qualification

Customer ServiceCommunicationProblem SolvingMultitaskingDetail OrientedInterpersonal SavvyAction OrientedDrives ResultsActive Listening

Required

Some college or technical school courses in a related field
1-2 years of previous related experience in a customer service setting, preferably in a banking environment
Critical Thinking and Problem Solving
Strong Verbal and Written Communication
Active Listening
Detail Oriented
Multitasking
Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships
Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact
Drives Results: Achieves goals despite challenges and motivates others to deliver strong outcomes
Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude

Benefits

Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
Health & Wellness: Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
Employer-paid life and disability insurance.
Additional voluntary coverages to meet your unique needs.
Career Development: Access to education and development programs and ongoing support for personal and professional growth.

Company

C&N

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97% of Citizens & Northern Bank customers say they would recommend us to their family and friends.
dateFounded in 1864
location
Wellsboro, Pennsylvania, USA
people-size201-500 employees
web-link
http://cnbankpa.com

Funding

Current Stage
Growth Stage
Total Funding
$15M
2021-05-20Debt Financing· $15M

Leadership Team

B
Brad Scovill
President & CEO
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