STAR Financial Bank · 1 month ago
LOAN SUPPORT II
Fort Wayne, Indiana, United States
Full-time
Hybrid
Mid LevelSTAR Financial Bank is an Indiana-based community bank known for its culture of delivering quality service and personalized banking solutions. The Loan Support II role involves maintaining compliance with insurance requirements, providing guidance to bankers, and managing escrowed accounts while ensuring customer service excellence.
Banking
Responsibilities
Maintains knowledge of insurance requirements; provide daily guidance to bankers with emphasis on accuracy and workflow; ensures related training is provided as relating to job responsibilities
Acts as consultant for policy endorsements
Customer service representative for insurance tracking requirements. Primary contact on behalf of STAR
Maintain all real estate payments for escrowed accounts and ensure non-escrowed mortgage accounts (retail, commercial and mortgage) are tracked and monitored for tax and insurance delinquencies, notifying customers as required
Review escrowed accounts and generate monthly escrow analysis
Establish and maintain controls that ensure all functions are in complete compliance with federal, state, regulatory, investor, and company policies
Manages use of servicing system
Acts as liaison between Insurance Vendors, bankers, customers, and processing departments; promote a team atmosphere
Open, sort, and delivery of incoming insurance policies for consumer, commercial, and mortgage loans
Input to Insurance Software any required notifications on accounts’ insurance
Provide problem resolution and conduct research to both internal and external customer requests via, teams, JIRA and inbox
Generate, process and balance weekly reports and recon
Perform monthly audits on various insurance tracking, including flood
Performs PMI processes including, pay, balance and review reports
Oversee policy placement and refunds if required
Collateral Protection policy placement and refunds if required
Pay escrowed real estate secured, commercial and consumer insurance premiums
Reviews loan accounts to minimize customer impact and corporate risk
Ensures compliance risk is managed for the reporting of Investor information for assigned lines of business, minimizing exposure to regulatory scrutiny
Credit Bureau reporting, which includes an understanding of the various entries with strict deadlines to ensure that there is minimal exposure to the bank. Monthly submission of STAR Credit Bureau files to the reporting agencies. Process disputes and any corrections needed
Analyzes information and maintains working knowledge of Investor compliance regulations and how changes affect reporting requirements
Process daily and monthly Investor Remittance
Reconcile daily and monthly investor DDA, custodial accounts, and shortage surplus
Reviews and completes Daily and monthly reporting for Investor which includes Fannie Mae, FHLBI, SBA, USDA, FSA, BNY Mellon and MERS. Monitors for accuracy and compliance
Compiles information and coordinates and ensures accountability of reports created from various sources
Continually seeks improvement and participates with management to establish and meet long term profitability and productivity goals through continued automation
Review and resolve daily Rejects by reviewing account activity and updating the LAR
Process Investor Loan Sales, including reconciling the loan sale transactions
Review various reports to ensure items post and balance appropriately to eliminate rejects and incorrect reporting on all First Mortgage, SBA and FSA transactions
Process purchase adjustments, modifications, and foreclosures, for investor accounts
Evaluates/develops workflow improvements and efficiencies
Incorporates new or changing business objectives and processes into systems to optimize system utilization and functionality and works in conjunction with BAE
Clearly understands the true functionality of systems and applications JHA, Surf, Web DCS, Black knight Pay.gov, USDA, HAMP, Colson’s 1502 Dashboard Guidehouse (FTA Portal) via Capital Access Financial System, Fannie Mae Connect, and JH Menu Express
Test and perform post-resolution follow up to ensure functionality in system upgrades
Maintains integrity of the loan support systems by monitoring completion of system clean up responsibilities
Process transactions requested by Asset Management
Monthly audits of deceased information to core to ensure accurate reporting
Process partial releases and modification requests
Project Management as needed
Qualification
Required
Maintains knowledge of insurance requirements; provide daily guidance to bankers with emphasis on accuracy and workflow; ensures related training is provided as relating to job responsibilities
Acts as consultant for policy endorsements
Customer service representative for insurance tracking requirements. Primary contact on behalf of STAR
Maintain all real estate payments for escrowed accounts and ensure non-escrowed mortgage accounts (retail, commercial and mortgage) are tracked and monitored for tax and insurance delinquencies, notifying customers as required
Review escrowed accounts and generate monthly escrow analysis
Establish and maintain controls that ensure all functions are in complete compliance with federal, state, regulatory, investor, and company policies
Manages use of servicing system
Acts as liaison between Insurance Vendors, bankers, customers, and processing departments; promote a team atmosphere
Open, sort, and delivery of incoming insurance policies for consumer, commercial, and mortgage loans
Input to Insurance Software any required notifications on accounts' insurance
Provide problem resolution and conduct research to both internal and external customer requests via, teams, JIRA and inbox
Generate, process and balance weekly reports and recon
Perform monthly audits on various insurance tracking, including flood
Performs PMI processes including, pay, balance and review reports
Oversee policy placement and refunds if required
Collateral Protection policy placement and refunds if required
Pay escrowed real estate secured, commercial and consumer insurance premiums
Reviews loan accounts to minimize customer impact and corporate risk
Ensures compliance risk is managed for the reporting of Investor information for assigned lines of business, minimizing exposure to regulatory scrutiny
Credit Bureau reporting, which includes an understanding of the various entries with strict deadlines to ensure that there is minimal exposure to the bank. Monthly submission of STAR Credit Bureau files to the reporting agencies. Process disputes and any corrections needed
Analyzes information and maintains working knowledge of Investor compliance regulations and how changes affect reporting requirements
Process daily and monthly Investor Remittance
Reconcile daily and monthly investor DDA, custodial accounts, and shortage surplus
Reviews and completes Daily and monthly reporting for Investor which includes Fannie Mae, FHLBI, SBA, USDA, FSA, BNY Mellon and MERS. Monitors for accuracy and compliance
Compiles information and coordinates and ensures accountability of reports created from various sources
Continually seeks improvement and participates with management to establish and meet long term profitability and productivity goals through continued automation
Review and resolve daily Rejects by reviewing account activity and updating the LAR
Process Investor Loan Sales, including reconciling the loan sale transactions
Review various reports to ensure items post and balance appropriately to eliminate rejects and incorrect reporting on all First Mortgage, SBA and FSA transactions
Process purchase adjustments, modifications, and foreclosures, for investor accounts
Evaluates/develops workflow improvements and efficiencies
Incorporates new or changing business objectives and processes into systems to optimize system utilization and functionality and works in conjunction with BAE
Clearly understands the true functionality of systems and applications JHA, Surf, Web DCS, Black knight Pay.gov, USDA, HAMP, Colson's 1502 Dashboard Guidehouse (FTA Portal) via Capital Access Financial System, Fannie Mae Connect, and JH Menu Express
Test and perform post-resolution follow up to ensure functionality in system upgrades
Maintains integrity of the loan support systems by monitoring completion of system clean up responsibilities
Process transactions requested by Asset Management
Monthly audits of deceased information to core to ensure accurate reporting
Process partial releases and modification requests
Project Management as needed
Benefits
Affordable Medical/ Vision/ Dental Coverage
Flexible Dependent Care Account
Health Savings Account (with employer contributions)
Prescription Drug Plan
Employee Wellness Initiatives (physical/mental/financial)
Health Management Reimbursement Program
Short Term/Long Term Disability
Life Insurance
Tuition Reimbursement
Competitive Pay and Bonus Program
401k (with employer match)
Generous Paid Time off including 10 1/2 holidays.
Company
STAR Financial Bank
STAR Financial Group, Inc.
Founded in 1943
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Marcuccilli
Chairman & CEO
Brian Avery
Chief Technology Officer
Company data provided by crunchbase