Apply on Employer Site

Ashley Global Retail · 1 week ago

Senior Director, AI Engineering

United States

Full-time

Remote

Director/Executive

Ashley Global Retail is the largest furniture manufacturer and retailer in North America, and they're seeking a Senior Director, AI Engineering to lead the development of agentic AI systems for their commerce platform. This role involves hands-on technical leadership, team building, and the creation of AI-driven shopping experiences for millions of customers.

E-CommerceFurnitureLifestyleRetail

H1B Sponsor Likely

Responsibilities

Lead the design, development, and deployment of production agentic AI systems that power conversational commerce experiences

Build decision systems combining traditional ML with large language models (LLMs)—modeling short-term context from active conversations and maintaining long-term customer memory

Develop multi-agent architectures with specialized orchestration for shopping, sales enablement, and customer support use cases

Design and implement RAG systems, tool use patterns, and memory architectures that enable personalized, context-aware interactions

Drive post-training and fine-tuning strategies to adapt foundation models for commerce-specific tasks

Build integrations with third-party AI platforms—shipping features that put our products in front of customers wherever they're already using AI

Establish evaluation frameworks, quality metrics, and measurement methodologies for agent performance at scale

Partner with product, design, and experience teams to ship features that improve customer engagement, conversion, and satisfaction

Build and grow a team of AI engineers and applied scientists—hire exceptional talent, set technical direction, and develop people

Qualification

AI product developmentLarge language modelsProduction ML experienceTeam leadershipE-commerce experienceMulti-agent systemsIntegrations with AI platformsComputer visionMarketplace dynamicsCommunication skills

Required

Deep experience building customer-facing AI products—you've shipped conversational AI, shopping assistants, or recommendation systems that real users interact with at scale

Strong technical expertise with LLMs and agentic systems: RAG architectures, tool use, memory systems, multi-agent coordination, prompt engineering, fine-tuning, and evaluation frameworks

Production ML experience—you understand the tradeoffs between model quality, latency, cost, and reliability. You've optimized inference, managed model serving infrastructure, and built observability into AI systems

Hands-on technical leader—you're still close to the code, can debug production issues, and lead by example. You balance technical depth with people leadership

Experience building and managing high-performing teams—hiring, mentoring, and developing engineers. You've created environments where talented people do their best work

Strong communication skills—you drive clarity across engineering, product, and business teams. You can translate technical complexity into business impact

Preferred

Experience in e-commerce, retail, or marketplace environments

Background in computer vision, multi-modal AI, or 3D/spatial understanding

Experience building integrations with AI platform providers (OpenAI, Anthropic, Google)

Familiarity with MCP (Model Context Protocol) or similar standards for AI discoverability

Experience with two-sided marketplace dynamics—building for both consumer and merchant/retailer experiences

Benefits

Competitive base + bonus + 3 weeks PTO

Company

Ashley Global Retail

Who We Are: Ashley is the largest furniture store brand in North America—a distinction we’ve held since 2005.

Founded in 1945

Arcadia, Wisconsin, USA

10001+ employees

https://www.ashleyfurniture.com/

H1B Sponsorship

Ashley Global Retail has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)

2021 (1)

2020 (1)