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Keolis Commuter Services · 2 days ago

Manager of Locomotive Engineers

Somerville, MA

Full-time

Onsite

Mid, Senior Level

$84K/yr - $125K/yr

5+ years exp

Keolis Commuter Services is a company dedicated to delivering safe and reliable transit services for the Greater Boston community. The Manager of Locomotive Engineers will provide managerial leadership to locomotive engineers, ensuring operational excellence, safety, and high standards of customer service. This role involves developing constructive relationships with direct reports and union representatives to enhance employee satisfaction and engagement.

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Responsibilities

Demonstrate and adhere to the Keolis Commuter Services (KCS) principals of: Employee Engagement, Operational Excellence and Safety, Customer Satisfaction, Corporate Social Responsibility, Economic Performance

Develop and successfully implement an up to 3 to 12-month business plan for assigned area of accountability and meet agreed deliverables and associated timelines and Key Performance Indicators (e.g., safety, customer satisfaction, operational excellence)

Provide managerial leadership to assigned Locomotive Engineers, and ensure the safe operations, optimal on-time performance, and efficient operation. This includes providing individual coaching, development, holding direct reports to account, and providing managerial support

Ensure the delivery of agreed performance on allocated lines of route by administering collective bargaining agreements as required, enforcing personal protective equipment standards, facilitating courteous and respectful customer interactions, and revenue collection requirements

Collaborate with the Senior Route Managers and with the Mechanical and Engineering departments, to develop, implement, and monitor operational practices to ensure optimal service delivery while ensuring a safe and productive environment for employees and the public

Ensure effective working relationships with Route Managers in their role of leading and managing Conductors and Assistant Conductors, and with the Mechanical and Engineering departments with the chief objective of providing optimal service delivery

Assist in the training and competency of the Engineers including observation rides, administration of physical characteristics training, federal testing, drug and alcohol observations and random testing of employees, and train performance

Accountable for assuming charging officer responsibilities and formal discipline

Ensure compliance of self and direct reports with all related safety rules, procedures, operating rules, Federal regulations, and report all hazards as required; Attend and participate in all assigned training, specifically, rules, safety, and security

Escalate appropriate operational and personnel issues including cancellations, equipment levels, and major rules violations to Senior Manager of Locomotive Engineers, Manager of Terminal Operations, and/or Chief Transportation Officer as necessary

Investigate Accidents / Incidents and prepare required reports, as well as assisting in the investigation of customer complaints in a unbiased approach

Identify and coordinate with Operational Planning Team on opportunities to improve reliability and address schedule deficiencies, and coordinate with operations centers and chief train dispatchers during service disruptions and to plan for special event services

Ensure effective working relationship with counterparts at MBTA / CSX / Mass Coastal / AMTRAK operations within set contexts

Meet local stakeholders and customers to address their concerns about local service delivery issues

Consult the Senior Manager of Locomotive Engineers and Chief Transportation Officer with selecting, assigning, evaluating, and scheduling the training of new-hire engineers while ensuring compliance with KCS equal employment policies

Other duties as assigned during emergencies

Qualification

Locomotive Engineer certificationPerformance optimizationLeadership skillsGeneral ManagementCross functional managementTeam managementMS Office skillsContinuous improvementVerbal communicationWritten communicationInterpersonal skills

Required

Requires Locomotive Engineer certification; must be a qualified locomotive engineer with a valid Class 1 Locomotive Engineer's License and no record of decertification

Requires a minimum of 5 years' experience interpreting operating and safety rules

Must have basic skills in use of MS Office package including Outlook

Demonstrated excellent verbal and written skills

Ability to communicate successfully with a variety of different disciplines and levels including both internal and external staff

Demonstrated capability in providing managerial leadership to direct reports

Demonstrated capability in planning and delivering improvements over a 3 to 12 months' timeframe

Preferred

Strongly prefer a combination of relevant, position-related experiences, training and education

Prefer prior experience hiring, supervising, and evaluating the work of direct and indirect reports

Benefits

Generous Medical & Rx plan

Dental & Vision Plan

Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.

Fidelity 401K Program

Flexible Spending Accounts

Transit and Parking Reimbursement Benefits

Employee Assistance Program

Company Sponsored Life & Accidental Death and Dismemberment Benefits

Education Assistance

Short- & Long-term Disability Benefits

Voluntary Benefits Plan options including

Supplemental health plans for accidents, critical illness, hospital stays

Pet, Home, Auto insurance