Delta Dental of Wisconsin · 1 month ago
Consumer Care Representative
Stevens Point, Wisconsin, United States
Full-time
Hybrid
Entry Level
2+ years expDelta Dental of Wisconsin has been serving communities for over 50 years and is looking for Consumer Care Representatives to join their Individual Administrative Services team. The role involves providing exceptional customer service, handling inbound calls, assisting with online inquiries, and supporting billing as needed.
DentalHealth CareHealth InsuranceOnline Portals
Responsibilities
Develop and maintain a thorough working knowledge of IAS’s products and services
Develop and maintain a thorough working knowledge of IAS Sales and Customer Relationship Management tools
Meet and Maintain Core Contact Center Key Performance Indicators to provide an excellent customer experience to all callers in queue
Responsible for providing accurate benefit design information and closing the sale of the IAS dental products
Provide internal and external customer service for prospects and agents relating to benefit plan options, general plan inquiries, enrollment and billing and other issues as required. Customer service may be provided by chat, telephone, web, email or other type of communication
Qualification
Required
High school diploma or equivalent with two years of related business experience
Computer skills, including experience with MS Office Suite applications
Ability to actively listen and understand information to direct consumers to appropriate product
Ability to communicate information clearly and confidently to assist customers as needed
Strong interpersonal, written and oral communication skills
Self-motivated and directed
Analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks
Must be well-organized and attentive to detail
Experience working in a team-oriented, collaborative environment
Ability to operate a computer keyboard, mouse and to handle other computer components
Benefits
Health and dental insurance
Employer match within our 401(k) retirement plan
Generous Paid Time Off program
Company
Delta Dental of Wisconsin
Delta Dental of Wisconsin provides dental and vision insurance services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
F
Frederick Eichmiller
Vice President and Dental Director
Recent News
2025-03-31
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