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FourLeaf Federal Credit Union · 1 month ago

Consumer Lease Servicing Specialist

Baltimore, Maryland, United States

Full-time

Onsite

Mid Level

$23/hr - $27.48/hr

3+ years exp

FourLeaf Federal Credit Union is dedicated to providing exceptional service to its members and employees. The Consumer Lease Servicing Specialist will handle a variety of lease servicing requests, ensuring efficient processing and strong member relationships while collaborating with cross-functional teams.

BankingCommunitiesFinanceFinancial ServicesInsuranceLendingMortgage

Responsibilities

Process and support all types of consumer lease maintenance requests in accordance with established guidelines, policies, and procedures, including account maintenance, transactions, and vendor follow-up. This may include phone calls, ticket requests, emails, or internal review of lease accounts

Maintain comprehensive knowledge of all credit union operational policies and procedures related to lease products, including the CULA to Fourleaf handoff processes

Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members

Research and resolve lease servicing issues, total losses, compliance concerns, complaints, and escalations

Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests

Complete all vendor-related tasks in the Core or Seamless systems within the defined service level agreements (SLAs) for each process

Support additional projects and responsibilities as assigned by management. i.e. Testing system enhancements, updating standard operating procedures (SOPs)

Qualification

Customer service experienceLending lawsCore systems experienceMicrosoft Office proficiencyProblem-solving abilityMulti-taskTime managementCommunication skills

Required

High School Diploma or GED

3+ Years of customer service experience in a consumer loan or lease environment

Proficient in Microsoft Office (Word, Excel, Outlook)

Ability to understand and execute tasks within the Service Level Agreements (SLAs)

Strong problem-solving ability and analytical skills with a high degree of accuracy

Excellent time management with the ability to prioritize workload based on department requirements and member needs while working in a fast-paced, deadline driven environment

Ability to function in changing environment and multi-task in other areas of the unit as needed

Strong communication skills, both verbal and written