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Flagger Force · 1 day ago

Vice President - Operations

Hummelstown, PA

Full-time

Onsite

Director/Executive

10+ years exp

Flagger Force, an industry leader in traffic control, is currently hiring a Vice President - Operations to work out of their Operations Services Center in Hummelstown, PA. This role is responsible for developing and executing organizational strategies that elevate operational performance and strengthen client partnerships within the traffic control industry.

Real Estate

Responsibilities

Serve as a core member of the executive team, contributing to organizational strategy, operational planning and long-term growth objectives

Work closely with other executives and department heads to ensure alignment of operational goals with the overall business strategy

Engage with senior leadership to align operations with enterprise priorities, financial goals and performance expectations

Oversee OSC performance and ensure operational metrics are met or exceeded across logistical and dispatch functions

Lead, mentor and develop the operations management team, fostering a culture of high performance and continuous improvement

Provide direct leadership to the Senior Manager, Managers and all Operations Services Center employees. Responsible for all logistical coordination, dispatching, high velocity recruiting, tactical support and direct employee support

Establish and monitor OSC-specific Key Performance Indicators (KPIs), driving accountability for operational excellence and service quality

Evaluate and enhance OSC processes, technology utilization, and team structure to support scalability and efficiency

Work collaboratively with the VP of Field Operations and field leadership teams to ensure alignment, communication, and coordinated execution between OSC and Field Management

Support shared KPI development and joint problem-solving to improve field readiness, client outcomes and seamless service delivery

Partner with Field Management on initiatives requiring cross-functional alignment, operational planning or client-related coordination

Represent the Operations function in executive-level client interactions, ensuring service quality, responsiveness and partnership standards are met

Participate in recurring client business reviews to evaluate service delivery, identify trends and strengthen strategic relationships

Support new and renewal client contract negotiations at the request of the CEO and VP of Business Development

Lead cross-functional efforts to streamline workflows, reduce complexity and maximize the use of technology across Operations

Drive a culture of continuous improvement, innovation and problem-solving to support organizational growth

Lead, mentor and support the professional development of the OSC teams through regular coaching, feedback and performance evaluations

Develop talent pipelines, succession plans and career progression pathways within the OSC

Assess and refine departmental structure, roles and processes to meet future operational needs

Ensure strong collaboration between Operations and key departments including Field Operations, Fleet, Finance, Sales, Communications, Human Resources, Risk and Safety

Support strategic initiatives and enterprise-wide projects that require cross-functional leadership and integrated operational support

Perform additional duties as assigned by the CEO

Model the organization’s values, mission and leadership expectations

Ensure adherence to all Flagger Force processes and procedures

Qualification

Operations managementProcess improvementLeadership experienceAnalytical skillsProject managementStrategic thinkingCommunication skillsMicrosoft OfficeExecutive presenceCollaboration