DMI · 3 hours ago
Knowledge Manager
Virginia, United States
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expDMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. They are seeking a Knowledge Manager to lead IT subject matter experts, evaluate design and architecture issues, and research market technologies to develop cost-effective solutions for customers.
Cyber SecurityEnterprise SoftwareInformation TechnologySoftware
No H1B
U.S. Citizen OnlyHiring Manager
Joanna Leonowicz
Responsibilities
Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected
Ensures maximum issue resolution in minimum time to meet Service Level Agreements
Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support, and resolution timeframes
Drives product supportability
Coordinates customer service activities with other internal functions
Maintains customer databases
Qualification
Required
A Bachelor's Degree in a relevant field (such as computer science, information technology, or business administration) is often required
ITIL certification
Security+ or equivalent is required
8+ years of experience
Must be a U.S. Citizen
Benefits
Virtual visits through health insurance
Pet insurance
Commuter benefits
Discount tickets for movies
Travel
Tuition assistance
401k matches both pre-tax and post-tax (ROTH) contributions
Financial wellness education
EAP
Life Insurance
Disability
Healthcare benefits
Wellness programs
Flu Shots
Biometric screenings
Company
DMI
DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$8.44MKey Investors
OceanSound Partners
2021-10-26Private Equity
2016-08-31Series Unknown· $4.19M
2013-06-03Debt Financing· $0.2M
Leadership Team
Gary Wang
Chief Technology Officer
Jay Sunny Bajaj
Founder and Board Member
Recent News
Company data provided by crunchbase