GDT - General Datatech · 2 days ago
Sr Director, Service Provider
Killeen-Temple Area
Full-time
Onsite
Director/ExecutiveGDT is a global IT services company that values innovation and excellence in its work culture. The Senior Director, Service Provider will oversee enterprise-level assistance to customers, ensuring optimal design and solutions while managing a team of professional services engineers.
Cloud ManagementInformation TechnologySoftwareVirtualization
Responsibilities
Oversee development and dissemination of usage guides, support guides, knowledgebase, and FAQs
Implement policies and procedure to support area of responsibility
Monitor, track, benchmark and analyze Network trends
Analyse performance of responsible technologies and documented solutions, identify problem areas, and resolve root cause
Assess need for any system reconfigurations based on Incidents on the Configuration Items and make recommendations
Research and recommend emerging infrastructure and other collaborative products, services, protocols, and standards
Lead the development of a comprehensive and successful enterprise network solution and support model
Responsible for design, staging, configuration, implementation, and support for infrastructure installations as necessary
Design, prepare and lead the organization's disaster recovery and business continuity supporting a highly available and resilient network
Provide prompt and accurate feedback to customers
Prioritize and manage several open issues at one time
Document technical knowledge in the form of notes and manuals
Qualification
Required
Ability to lead cross functional teams from Engineering, in support of pre-sales, project management and delivery to customers
Ability to lead programs of continuous improvement within the Engineering organization
Ability to oversee the development, implementation, and administration of Engineering procedures and policies as well as provide training, coaching, mentoring and disciplinary actions
Ability to plan and organize work consistent with the strategic goals, including team and individual detailed metrics
Identify prioritize activities and assignments and to ensure the effective monitoring and implementation of workforce plans
Ability to keep abreast of developments and relevant technologies applicable to the profession
Skillful in identifying customer needs and establishing and maintaining effective relationships with internal and external stakeholders
Skillful in workforce planning to include oversight of financial resources to ensure commitments are met and align with strategic objectives
Develop and guide a culture of talent development to meet business objectives and strategy
Ability to make sound and timely decisions
Excellent skills in communicating with people from different backgrounds and technical abilities
Ability to communicate to Leadership and peers' complex technical items in a non-technical individual in a succinct and clear fashion
Proven ability to collaborate with and influence all levels of professionals, including peers
Benefits
Career development opportunities
Cutting-edge technology
Collaborative environment
Company
GDT - General Datatech
As an award-winning, global IT solutions provider, we are changing the nature of transformation.
Founded in 1996
501-1000 employees
H1B Sponsorship
GDT - General Datatech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2022 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
H.I.G. Capital
2021-01-04Private Equity
Leadership Team
JW Roberts
Chairman - Former President and CEO
Shawn O’Grady
Chair and CEO
Recent News
2025-09-25
The Malaysian Reserve
2024-05-21
Company data provided by crunchbase