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MCI · 5 months ago

4X10 Customer Service Representative | Full-Time (4 Days a Week)

Wichita, KS

Full-time

Onsite

Entry Level

1+ years exp

MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking Customer Service Representatives to support outbound sales campaigns by connecting with customers, providing product information, and upselling services.

Business Information Systems

Responsibilities

Make outbound calls to customers and prospects with professionalism and enthusiasm

Identify customer needs and deliver tailored product recommendations

Upsell and cross-sell services to maximize customer value

Resolve inquiries using internal systems and team collaboration

Document customer interactions and claims accurately

Follow scripts, policies, and compliance procedures

Handle sensitive information with care and confidentiality

Escalate complex issues to the appropriate support teams

Stay informed on program updates through training and team meetings

Meet attendance and scheduling expectations consistently

Qualification

Communication skillsCustomer-focused mindsetTyping speed 20+ WPMBasic Microsoft OfficeProblem-solving abilitiesMultitaskEmpathyPatienceTeam-orientedInterpersonal skills