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AssistRx · 1 month ago

Program Manager (call center operations)

Phoenix, AZ

Full-time

Onsite

Senior Level

$60K/yr - $75K/yr

7+ years exp

AssistRx is a company that combines technology and talent to enhance patient outcomes in the life sciences sector. They are seeking a Program Manager to lead and implement strategies for call center operations, ensuring effective patient access and managing staff development.

Health CareInformation Technology

No H1B

Responsibilities

Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans

Establish, monitor, analyze and report on KPI's related to effective patient access processes and initiatives as required by Client contract and Statement of Work

Screening candidates, hires, leads, and develops departmental associates by communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, enforcing policies and procedures

Works in partnership with the training department to create meaningful and measurable educational training curriculum, responsible for oversight and delivery of 'on the spot training as needed'

Maintains professional atmosphere among team members, respectful and transparent

Accomplish organizational goals by accepting ownership of accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Handles escalated calls, complaints, questions, and queries as necessary

Collaborates with call center management staff to execute programs to facilitate conversion, compliance, and adherence

Prepares agenda items and content for client meetings and quarterly reviews

Additional responsibilities as needed based on department and program requirements

Qualification

Healthcare industry experienceManagement experienceAdvanced problem-solvingMicrosoft Office proficiencyBusiness operations understandingInfluencing abilityConfidenceExperience in Specialty PharmacyInterpersonal skillsIntegrity

Required

Minimum 7 years of healthcare industry experience, including 3 years of management experience

Ability to manage others, both direct and indirect

Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies

Skilled in the use of Microsoft Office and Team

Thorough understanding of business operations and processes required

Excellent interpersonal skills and ability to influence

High-level of confidence, integrity, enthusiasm, a personality that fits a fast-paced, energetic, and proactive organization