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Office Hours · 1 day ago

Client Solutions Associate, San Francisco - Immediate Start

San Francisco, CA

Full-time

Hybrid

New Grad, Entry Level

$72K/yr - $88K/yr

0+ years exp

Office Hours is an online platform that lets users earn income by sharing their knowledge. As a Client Solutions Associate, you will be responsible for connecting clients with subject matter experts, managing research projects, and collaborating with product and engineering teams to improve the platform.

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Responsibilities

Client-Expert Connections: You'll identify and match experts to clients for interview-based research needs, continuously communicating with clients and experts to track the progress of these connections to ensure high-quality outcomes and client satisfaction

Project Creation & Ownership: Manage your clients’ research projects, from understanding their goals to recruiting and scheduling the right experts for them. Recruiting experts involves using our internal network and external channels like social media, meticulously reviewing professional profiles, reaching out to potential experts, and strategically matching them to specific project requirements

Project Performance Tracking: Monitor client and expert feedback on interviews to 1) drive successful research for our clients and 2) ensure our network has only high-quality, engaged experts

Cross-Functional Collaboration: Share insights from client and expert interactions to help product and engineering teams continuously refine the Office Hours online platform. Your frontline experience will provide critical input for user experience improvements