Customer Service Representative jobs in United States
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Blockskye · 4 hours ago

Customer Service Representative

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. The Customer Service Representative will support the Operations team by managing customer inquiries, resolving escalations, and ensuring seamless communication between clients, suppliers, and internal teams.

BlockchainFinancial ServicesService IndustrySoftware

Responsibilities

Engage with customers via phone, email, and chat to address inquiries and issues, ensuring SLAs are met
Research and resolve escalated concerns in a timely manner, collaborating across internal teams and suppliers as needed
Track all customer service interactions to ensure complete and accurate reporting and the ability to leverage data to drive performance and continuous improvement
Provide monthly trend analyses for internal coaching and training opportunities
Provide quarterly trend analyses to support client communications and supplier opportunities
Build meaningful relationships with our customers and supplier partners

Qualification

Travel industry experienceRelationship managementAnalytical skillsOral communication skillsWritten communication skillsProblem solving skills

Required

3+ years of experience working with customers in the travel industry
Exceptional oral and written communication skills
Strong relationship management and interpersonal skills; assertiveness and patience to handle difficult situations
Strong problem solving, decision making and time management skills
Ability to work independently while prioritizing multiple tasks in a dynamic environment
Solid analytical skills with attention to detail and accuracy
Team player with a proactive approach to collaboration and knowledge sharing

Company

Blockskye

twittertwitter
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Blockskye is a technology platform.
dateFounded in 2017
location
Boston, Massachusetts, USA
people-size51-200 employees
web-link
https://www.blockskye.com/

Funding

Current Stage
Growth Stage
Total Funding
$15.8M
Key Investors
Blockchange VenturesAirlines Reporting Corporation
2025-07-17Series C· $15.8M
2019-04-05Series A

Leadership Team

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Brook Armstrong
Chief Executive Officer
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M
Michael Share
Chief Executive Officer
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Company data provided by crunchbase