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SunSource · 1 day ago

Customer Service Representative

Farmington Hills, MI 48335

Full-time

Onsite

Entry Level

2+ years exp

Electro-Matic, a SunSource company, specializes in providing automation components and solutions to U.S. manufacturers. The Customer Service Representative role focuses on delivering effective customer service by processing orders, preparing quotations, and providing timely information to customer inquiries.

EnergyIndustrialMachinery ManufacturingProductivity ToolsRenewable EnergySolarSupply Chain Management

Responsibilities

Process customer orders, changes, or returns according to established department policies and procedures

Performs and follows procedures for contract review

Prepares quotations and applies appropriate pricing

Provides timely and accurate information to customer requests for pricing, stock, order status and general information

Enters part numbers, pricing and description for item master entry into ERP system

Performs proactive follow-up work for customers by coordinating and expediting material to meet or exceed customer requirements

Fulfills customers' rush order needs with the essential understanding of accounts receivable, shipping, or other principals' requirements and/or cut off times

Understands pricing matrix for those assigned customer accounts

Identifies material that can be returned for credit and independently conducts necessary research

Problem solves in conjunction with outside sales to meet customer demands

Works with Accounting to resolve disputed issues with sales orders

Completes assigned departmental projects