True Manufacturing ยท 4 weeks ago
Customer Service Account Coordinator
O'Fallon, MO
Full-time
Onsite
Mid Level
$50K/yr - $60K/yr
4+ years expTrue Manufacturing is seeking a Customer Service Account Coordinator to provide exceptional service to external customers and support sales teams across the U.S. The role involves managing communications, processing customer orders, and ensuring a seamless order fulfillment process.
CommercialConsumer GoodsIndustrial
Responsibilities
Provide positive and professional customer experience through enthusiastic and solution-focused communication
Build and maintain strong relationships with dealers, consumers, and internal teams
Handle inbound and outbound calls from customers and partners regarding luxury residential appliances
Manage email communications with sales representatives, dealers, and product owners
Support the sales team to meet customer specifications, order accuracy, and satisfaction goals
Accurately and efficiently process and manage customer orders in a timely manner
Troubleshoot delivery and performance issues in collaboration with service and warranty departments
Ensure all follow-up actions are completed to guarantee timely order fulfillment and delivery
Provide accurate lead times and delivery estimates for orders
Maintain detailed and up-to-date customer records in the CRM system
Stay current on product offerings, services, and requirements through ongoing training
Ensure consistent attendance and reliability as a core requirement for this role
Qualification
Required
High School Diploma or General Education Degree (GED) required
Four or more years of combined education and/or experience in a professional work environment required
Proven ability to manage multiple tasks and priorities in a fast-paced, high-demand environment
Highly self-motivated with the ability to work independently and with minimal supervision
Exceptional attention to detail and strong organizational skills to manage complex, multi-step processes
Strong customer care mindset with a professional, empathetic, and solution-oriented approach
Excellent written and verbal communication skills
Positive, energetic, and adaptable attitude with a collaborative, team-first mindset
Comfortable and enthusiastic when interacting with customers over the phone
Fluent in English (reading, writing, and speaking)
Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
Regular and reliable attendance is essential
Preferred
Associate's degree or Bachelor's degree with an emphasis in business, customer relations or similar field preferred
Experience in a manufacturing or order fulfillment environment is preferred
Benefits
Company-paid background check required upon hire.
Company
True Manufacturing
True is a wide range of American-made commercial refrigeration products that exceed industry quality standards at competitive prices.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Larry Aubrey
CIO & Director Media Design
Recent News
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