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ITT Inc. · 2 days ago

Field Service Specialist

Stafford, TX

Full-time

Onsite

Mid, Senior Level

$87K/yr - $130K/yr

5+ years exp

ITT Inc. is a leading manufacturer of critical components for harsh environments, serving fast-growing markets in flow, aerospace and defense, energy, and transportation. The Field Service Specialist will support the aftermarket repair and upgrade business, providing technical advice and supervision for installation and maintenance of pumps and rotating equipment, while ensuring compliance with safety policies.

Information TechnologyManufacturing

Responsibilities

Provide in-field technical support in all aspects of the installation, commissioning, start-up, vibration testing, functional and performance testing, training, and troubleshooting on pumps and related rotating equipment along the Texas and Louisiana Gulf Coast. As such, this position could sit anywhere between the greater Houston and Baton Rouge areas

Complete on-site inspections and repairs of pumps and related rotating equipment utilizing company service truck

Conduct on-site safety meetings as required by the Customer and Goulds Pumps

Supervise/coordinate sub-contractors and customer personnel as required

Complete formal technical field reports, time sheets, JSAs, and expense reports for each field assignment

Provide daily communication to the Field Service Manager/Sales Associate on any issues that arise on site

Provide technical solutions to problematic pump/systems issues

Provide support to factory warranty engineers by investigating and resolving pump product issues in the field

Other duties as assigned

Qualification

Rotating equipment expertisePump mechanics knowledgeTechnical troubleshootingLeadership skillsCommunication skillsProblem-solving skillsAnalytical skillsPC proficiencyTime managementDocumentation skills

Required

Must be diverse in the repairs of multiple manufactured pumps regardless of manufacture and/or type

Ability to cross-train others and provide leadership to Field Service Technicians

Excellent communication and interpersonal skills to interact effectively with diverse client group

Ability to troubleshoot in-depth issues with rotating equipment

Ability to read, analyze, and interpret pump drawings

Ability to anticipate and solve practical problems and resolve issues

Self-starter with the ability to work both independently and within a team

Ability to effectively communicate ideas and properly describe problems and solutions

Ability to effectively handle multiple tasks, time management, and prioritization skills

Well-developed planning, organization, analytical, and decision-making skills

Ability to produce clear, timely, and concise documentation and have well-developed problem-solving skills

Ability to apply good judgment, strong work ethic, and integrity on the job

Proficient in relevant PC skills

>5 years of experience in a machining/repair environment & able to demonstrate a significant contribution

Extensive experience with rotating equipment, pump mechanics, and hydraulics

Experience repairing rotating equipment and repairing techniques

High School Diploma or GED Equivalent

Preferred

Vocational/ Technical Degree

Benefits

Health insurance

401(k)

Short and long-term disability

Paid time off

Growth and developmental opportunities

Other incentive compensation programs

Company

ITT Inc.

Glassdoor3.3

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets.

Founded in 1920

White Plains, New York, USA

10001+ employees