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Concentra · 3 weeks ago

Assistant Center Operations Director

Norcross, GA

Full-time

Onsite

Mid, Senior Level

1+ years exp

Concentra is dedicated to improving the health of America's workforce, and they are seeking an Assistant Center Operations Director to support the Center Operation Director in delivering exceptional care. The role involves managing daily operations, overseeing staff, and ensuring high standards of customer service and patient flow within the medical facility.

Health CareHospitalMedicalPrimary and Urgent CareTherapeuticsWellness

Responsibilities

Assists in planning and preparing work schedules and assigns colleagues to specific duties

Assists in ensuring the financial performance of the center

Assists in developing and maintaining new policies, procedures and training programs for the assigned center

Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources

Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel

Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency

Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel

Assists in preparing annual budgets

Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals

Provides technical support and/or resources to client and Center personnel

Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel

Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered

Assists in monitoring marketplace trends and gathers competitive information

Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtainedFacilitates productivity and customer service

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job

Duties, responsibilities and activities may change at any time with or without notice

Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying

Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and customers

Provide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center

Maintain excellent client and patient relations by ensuring needs and expectations are consistently met

Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues

Lead by example – Acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basis

Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare

Guide the center team in continuous improvement projects as necessary based on review of center performance metrics

Financial management and oversight (in the absence of the Center Operation Director)

Qualification

Management experienceHealthcare experienceBusiness AdministrationCustomer service skillsPerformance managementComputer applicationsSelf-developmentAttention to detailProblem-solvingCommunication skills

Required

Some college courses in Business Administration, Healthcare Administration, or related field

Customarily has at least one year of direct management experience

Customarily has at least six months of healthcare experience

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Strong service mentality and a focus on achieving all aspects of defined service standards

Excellent telephone and personal etiquette

Warm, positive, energetic, and professional demeanor

Excellent oral and written communication skills

Tactful and diplomatic communication style

Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management

Performance assessment skills

Continued focus on self-development

Proficient in computer applications such as Word and Excel

Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision

Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively

Ability to resolve colleague, client and patient issues in an effective and timely manner